We were supposed to be given a full installation by our coms firms who installed our phone system. But we were given a brief 5 minute tutorial!!! We need to know how to forward calls onto our answering service or an office mobile if ever we leave the office - i can not fathom it out with the reference material. any help gratefully appreciated.
Assuming this is a Panasonic system TDA50, TDA or TDE 100/200 or NCP systems. There are many fwd codes on these systems,done on a per phone basis. To do a fwd all calls (meaning the phone will not ring) dial code *7102+9+number+pound. If you would like to set for call fwd no answer then *7104+9+number+pound. And for call fwd busy no anser the code is *7105+9+number+pound. Keep in mind this is on a per phone basis. If your company is using a ring group to ring the phones this will need to be setup different using the day/night mode and set the night to go to a group that is fwd to your answer service. A phone must be assigned to the group then that phone can set group fwd by dialing *7141+group number+9+phone number+pound. Example if I was using group 3, defualt number 603, to number 555-1234 and group 603 has ext. 102 assign to it then from ext. 102 dial *714160395551234#.
Hope this helps!
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