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frank johnson Posted on Jul 28, 2017
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Pilot stays lit when temp turns on the burner burns 5sec and goes out and pilot light also, richmond water heater

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Gene Haynes

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  • Water Master 5,391 Answers
  • Posted on Oct 29, 2017
Gene Haynes
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5 Related Answers

Bill Johnson

  • 306 Answers
  • Posted on Jul 14, 2009

SOURCE: I have a 6 gal Atwood hot water heater. I can

Kenny did you change the thermo coupler?

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Anonymous

  • 2 Answers
  • Posted on Sep 27, 2009

SOURCE: Rheem 40 gallon gas hot water heater, pilot light

To make a short story long (I need to include all details, sry)…

I got up one morning and realized that we did not have hot water. I re-lit the pilot light and as soon as the burner went out from heating the water up, the pilot light would go out. After reading several posts regarding this issue, it seemed apparent that the thermo-coupler was the problem. Since I am a little bit handy around the house and very tight when it comes to opening my wallet, I bought the device from Lowe’s ($8.98) that was recommended by my online advisors and after a few googles, figured out how to change it. No help. The pilot light still goes out.

I gave up and went to Home Depot to purchase and schedule the installation of a new hot water heater.

STICKER SHOCK

A new Direct Vent type water heater costs around $800 with an additional $450 for “special” installation. Add a few fees to that and the grand total came to about $1450.

I felt like I had no choice since my wife and 2 daughters refused to live their life without hot water and I had no clue about how to fix the dam thing.

The plumber assigned to the installation stopped by to evaluate the site conditions and quickly noted to me that the 8 year old water heater tank was in good condition and that the gas controller was probably faulty, which could be purchased online from the manufacturer. I quickly cancelled the Home Depot order and purchased the controller for about $120 after shipping and tax. Immediately after the installation it seemed that the problem had been solved. A few days later the pilot light went out.

I called the plumber and explained the situation and he recommended that I purchase another controller because the one that was shipped to me was probably bad. I searched around town and found a plumbing supply company that had the correct model in stock. Two days later the pilot light was out. I cleaned up the controller and returned it to the store and asked the plumber to please schedule a visit to repair this dam thing.

When the plumber arrived, he hooked up a gauge in several locations and confirmed that the correct amount of gas (cfm) was being delivered to the controller, pilot light and burner. He then proceeded to remove the fire box to make sure that the igniter, thermo-coupler and pilot tip were set properly. He inspected the pilot light tip and said that he found the problem. Using about a 1/64” tip drill (can be purchased at a welding supply store), he cleaned the tiny hole that releases gas to the pilot light. I felt a sigh of relief because I was certain that the problem had been solved. $65 dollars (plumber’s fee for an hour of work) and 4 days later the pilot light went out.

I called the plumber and he said that the controller that I purchased online must be bad. Too embarrassed to return to the first plumbing supply store, I found another one in a different town that had the correct model in stock. Three days after changing the controller the pilot light went out. I returned the controller and a six pack later I decided to do some extensive googling.

The key term here is “DIRECT VENT”. This seems to be a very common problem with direct vent water heaters and I was about to find out the reason for this phenomenon. I read a post by an individual who wrote that if the vent becomes detached that the inflow of air can become contaminated and extinguish the pilot light. I decided that before I spent any more money on a plumber that I was going to take the vent apart and find out what makes it tick.

My direct vent system has 2 parts to the venting, an inner pipe (3” nominal diameter) that serves as the exhaust and the outer pipe (5” nominal diameter) that serves as the internal flow of air which supplies the pilot light and burner with oxygen. On the outside of the house a vent hood helps to segregate the two by extending the exhaust about 3” beyond the intake. I looked into the hood at the end of the pipes and discovered that the internal pipe which consisted of a 2 piece slip joint had come loose from the elbow that sets on top of the water heater. This slip joint pipe was not attached at any point with screws or clamps and was loosely setting over the elbow on one end and into the hood on the other end, allowing it to detach. Apparently, when atmospheric conditions were right, the burner idled down from heating up the water and extinguished the pilot light because the intake was saturated with CO2 from the connection failure.

I purchased a section of 3” pipe that was long enough to be installed in one piece. I connected it to the elbow using a stainless steel hose clamp. I had to disassemble the pipe 3 times to make adjustments to the length and position before I got it right, but I should not have any more problems with the pilot light.

The problem here is time. It takes a lot of time to get this right. When the plumbing contractors installed this unit during the construction of the house, there was no one around to make sure that they got it right. It is probably common to use a 2 piece slip joint type connection, but I feel like it should be attached with screws or clamps. In my opinion it is not rigid enough and can detach easily, especially if it is not installed properly. A one piece connection that is attached at one end with a hose clamp and then held in place at the other end by the hood is fool proof.

Anonymous

  • 2 Answers
  • Posted on Nov 26, 2009

SOURCE: i have a richmond gas hot water heater model

resetting your lock out for richmond power vent

john224

John Prohaska

  • 1378 Answers
  • Posted on Dec 17, 2009

SOURCE: Natural gas hot water heater not stying lit

Probably a bad solenoid in the gas valve. Higher voltage of a new thermocouple keeps it open longer but it still fails over a period of time. Look into a new gas valve for the water heater.

Anonymous

  • 160 Answers
  • Posted on Jan 09, 2010

SOURCE: The pilot light & will stay lit. untill the burner cycles on/off

MAKE SURE THE BURNER TUBE AND ORIFICES ARE CLEAN. MAKE SURE YOU HAVE THE PROPER LP PRESSURE.

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Related Questions:

1helpful
1answer

Richmond direct vent water heater

The pilot lights then heats/sends a signal to open gas for burner then(burner)should stay on but if valve shuts the gas off,then have your unit checked. What ever you do,DON'T MESS WITH IT IF GAS/FLAME ON!!!!!. These systems come with a safety feature that allows gas to go on only when safe!!!!
0helpful
1answer

Hot water tank doesn't stay on

Suspect the thermocouple that senses that the pilot is lit. This device prevents the gas burner from coming on when if the pilot goes out, but if it's defective could cause the burner to shut down even when there is a pilot flame. Also check the position of the thermocouple in relation to the pilot flame. The tip of the thermocouple should be right in the middle pilot flame.
0helpful
1answer

Pilot is hard to light and when it does,it will go out when you turn it to the on position it goes out. I took bottom cover off and blew the screen out but still goes out. It looks like it is starving for...

If pilot flame is weak, the burner parts and pilot tube may need to be cleaned.
Other causes can be bad venting, negative air pressure, low gas pressure, air in gas line, bad gas control valve thermostat, damaged burner parts from exposure to chemicals, etc.

Open following links for troubleshoot resources, including service manuals and illustrations:
http://waterheatertimer.org/pdf/Pilot-outage-troubleshooting.pdf
http://waterheatertimer.org/pdf/Pilot-light-will-not-stay-lit.pdf
http://waterheatertimer.org/How-to-install-gas-water-heater.html#troubleshoot

Add a comment for more help.

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0helpful
1answer

Richmond power vent will not stay lit, the bunrer will lit than after about 5-10 min. it goes and tries to relite and than goes into lock down. after it about 5 min. you can reset it and it will do the...

Richmond-Ruud-Rheem
http://waterheatertimer.org/How-to-install-gas-water-heater.html#troubleshoot
http://waterheatertimer.org/pdf/Pilot-light-will-not-stay-lit.pdf

It sounds like you've read the manual.
And cleaned the burner parts according to manual.
You replaced thermal reset, but system is still tripping, so either the gas valve and tubing are bad, the thermocouple is bad, or there is a problem with gas pressure, or gas line.

Post question on pro water heater forum:
http://www.thetankatwaterheaterrescue.com/forums/forum3/
0helpful
1answer

The pilot light & will stay lit. untill the burner cycles on/off

MAKE SURE THE BURNER TUBE AND ORIFICES ARE CLEAN. MAKE SURE YOU HAVE THE PROPER LP PRESSURE.
3helpful
1answer

The pilot light on my gas water heater continually goes out. I can re-light the pilot and get it going. The gas burners goes on runs for awhile. I'm assuming when that when the temp hits the desired temp...

getimage_new.asp?id=599586&imagetype=2&noimagetype=2&colorimagesize=2



The pilot assembly should look similar to the pic above. Depending on where you live, you may be required to hire a certified plumber to replace the parts. If not you can do it your self. Keep in mind if it's not staying lit you also need to check the thermostat and the thermocoupler before replacing the pilot assembly. There is a good chance it is just the thermocoupler going out. It is one of the first things to check when troubleshooting a pilot light problem with a gas water heater. A thermocouple determines if the pilot light is lit. If it's not lit, the gas valve fails. If that's the problem, replace the thermocouple.


  1. Shut off the gas valve on the water heater and the gas valve on the line near the heater. Remove outer and inner doors, and loosen the pilot and supply tubes and the thermocouple connections to remove the burner assembly.
  2. Step 2 Loosen the screw holding the thermocouple to the bracket. Remove old thermocouple. Bring it with you to the store to ensure you are buying the proper replacement.
  3. Step 3 Install the new thermocouple. Position the thermocouple so that the pilot flame heats 1/2 inch of the tip.
  4. Step 4 Reinstall burner assembly in the water heater. Tighten burner supply tube, pilot tube and thermocouple connections. Tighten thermocouple no more than a quarter turn more than hand-tight.
  5. Step 5 Turn on both gas valves. Check supply tube and pilot tube for leaks with soapy water. If soap bubbles, tighten connections to fix leak. Ignite the pilot light, and make sure the thermocouple tip is heating up. Replace inner and outer doors.
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