C6180 FAX UNABLE TO SEND OR RECEIVE

Dial from printer to your mobile phone sense the ring then send the fax sense the fax tone if fax tone not hearing you replace formatter ...

A manual for this unit is available here.

? Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
? Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
? Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.

If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
enough.
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.

Hi,

Follow the steps one by one

1. Press the Setup button - Press OK
2. Scroll to Tools - Press OK
3. Press OK on Run Fax Test
4. It will list you possible causes why you are not able to send/receive fax

If you cannot solve the issue with the Fax Report, you can do a semi-full reset on printer
( do not do the semifull reset on printer if connected to wireless, If you do so, the printer will loose wireless connectivity to router and you will have to setup the printer on router again )

Disconnect the power cord from back of printer ( when printer is powered on )
Hold the # and 6 button and while holding connect the cord back

This reset will Erase fax logs, wireless connectivity any other memory stored in printer

Follow the instructions on printer screen to re-align the printer and cartridges

Try to send/receive fax and it should work.




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check the phone line is properly connected and you are getting dial tone and dialing facility from the phone line which is connectd to fax line.go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set.

Hi

I uninstalled the all the Hp software switched off PC. Then reinstalled Hp software on xcompletion restarted the PC carried out a fax test and it reported PASS.

Thank you

Bob

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In order to find the solution to this issue, you need the fax number for another fax machine that is operating correctly with which to send and receive faxes. After trying each of the following solutions, try to send or receive a fax from this other fax machine to test if the issue has been resolved with your HP fax product. The other fax can be in the same building, on another telephone line, or at another location with someone who can assist. It can also be helpful to call the person or company that is sending the fax. That party can offer information about how that fax machine behaves when sending a fax. This information can be valuable in determining the nature of the issue.
There are several possible solutions to this issue. Start with the first solution and then continue with the other solutions in the order presented until the issue is resolved. When the issue is resolved, there is no need to continue troubleshooting.
Solution one: Run a fax diagnostic test
Run a fax diagnostic test to make sure that the HP fax product is set up correctly.
Load letter or A4 unused plain white paper into the input tray.
on the product control panel, press the setup button ( ).
Use the down arrow key ( ) to select Tools and then press the OK button ( ).
on the Tools menu, use the down arrow key ( ) to select Run Fax Test and then press the OK button ( ).
Review the results of the test.
If the result of the fax diagnostic test is All Pass ,
Reinitialize the fax
1. With the HP fax product turned on, disconnect the power cord from the back of the HP fax product and from the electrical outlet.
2. Connect one end of the telephone cord to the telephone jack and then connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
3. Reconnect the power cord to the back of the HP fax product and then reconnect the power cord to the electrical outlet.
4. After the HP fax product reaches a ready state, try to send and receive a fax again.

If this works GREAT!, if not let me know....JCE

If it is a Officejet 6110 All-In-One first run a fax test:

Press Menu/Setup> Press the right arrow key to locate Tools> Press OK> Now press the right arrow key to locate Run Fax Test> and press Ok.
Check to see what has failed and correct what ever has failed in the fax test.

And follow the below mentioned steps to connect the All-In-One according to your setup:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu50333&cc=us&lc=en&dlc=en&product=79477

Good Luck

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395 The machines were unable to complete the handshake.

*Try to send the fax at a time when telephone line conditions have improved

is there a dial tone on your telephone plug? try to plug in a known working telephone set to know wether there is dial tone or not.