http://www.usa.canon.com/cusa/support/consumer/digital_cameras/powershot_g_series/powershot_s500#ServiceAndSupport
Issue: How do I reset the camera to its default settings?
Solution: Procedure for resetting the camera to default PowerShot S400, S410, and S500
Resetting the Settings to Default
You can reset all of the menu and button operation settings to default except for [Date/Time], [Language], and [Video System].
1. Turn on the camera.
The mode dial can be turned to any setting.
2. Press and hold the <
MENU> button for longer than 5 seconds.
The message Reset settings to default? appears on the LCD monitor.
3. Select [OK] using the
and
buttons, then press the <
SET> button.
- The screen below appears while resetting. The normal screen resumes when resetting is complete.
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- To cancel resetting, select [Cancel] instead of [OK].
- The custom white balance is not cancelled even if settings are reset to default settings.
- Settings cannot be reset when the camera is connected to a computer, to an optional direct print function compatible printer (CP series) or to a direct print function compatible BJ printer (optional).
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Solution: If troubleshooting fails, the PowerShot S500 requires service.
If all troubleshooting steps have failed, then the issue you describe seems to indicate that your product requires repair service. Canon has excellent service options and we are eager to provide any assistance you may need. Links to the service options that are available for your product are listed below:
Request a Repair Online
You can conveniently pre-arrange repair service with a Canon Factory Service Center through Canon's website.
Find a Service Location
Search to locate a repair service center and obtain further instructions.
If you still have questions about the issue you are experiencing, a Technical Support Representative will be happy to answer any question you may have. You can contact us through the email link or phone numbers listed below.
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Obtain Support by Email
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For toll-free technical support, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 pm. EST, excluding holidays).
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Toll-free TDD Support Line for the Hearing Impaired is available Monday - Friday (excluding holidays) at 1-866-251-3752
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Technical Support is available for Customers in Canada at 1-800-OK-CANON
We look forward to helping you rectify the issue you are experiencing and are always available to provide any assistance you may need.
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