I have a Dyson Canister model DC39 and I clean it and the filters regularly. It smells badly and I don't know what to do to get rid of the odor. Help?

Some models have the beater bar driven by the airflow from the vacuum rather than a small motor. It takes a lot of suction to turn the brush roll. Make sure there are no restrictions which will reduce the airflow and suction. Replacing the filters may help if the vacuum motor still has adequate suction.

I had a similar problem with a smelly filter, even after multiple washings and finally discovered an actual solution, which I can’t believe Dyson won’t tell you. Those filters that slide out of the top can be disassembled by removing the outer fabric from the plastic frame. When I did that, I found a massive clump of debris inside that would never have come out just by rinsing it under a faucet. Perhaps they don’t want you to know this, but it’s a two minute fix and actually addresses the source of the odor, rather than just covering it up.

It sounds like the axle connections have gotten dirty or bound with animal hair or other material. Cleaning the axles can resolve this issue. Contact Dyson for assistance here:
http://www.dyson.com/support/repairsandservicinginformation.aspx

Ensure you have the correct model number and purchase date when talking with the representative.

Hi there, it's Jack at Dyson.

I'm sure we can help with some advice on cleaning and maintaining your DC39, but can you please confirm if there's a specific part of the machine you need help cleaning? The advice will differ according to which part of the vacuum you're concerned about.

Alternatively, you're welcome to call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson dc39 manual on link below
http://www.dyson.com/medialibrary/Files/Dyson/Support/downloads/US/Floorcare/manuals/dc39_us_manual_TRH%20pdf.pdf

Hi Joanne, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC39 Multi Floor. If the brush bar only seems to be working intermittently, we should be able to help - and if a replacement part is needed we can confirm if this is covered under our 5-year warranty.

When you have your machine easily to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to hearing from you.

hi Donna.
Complete removal of pet hair from the home is a quandary many pet owners face. The Dyson Animal series vacuums use centrifugal force to remove animal hair from carpets, floors, curtains and upholstery. The high-powered vacuum is bagless, allowing you to extract pet hair from surfaces without worrying about running out of vacuum bags. As your Dyson Animal vacuum is exposed to pet hair and dander, a smell can develop. Similar to other small appliances, a vacuum needs periodic cleaning to keep it looking and smelling clean. When you use basic cleaning and deodorizing techniques, you can get the smell out of your Dyson Animal vacuum.

Step 1

Remove the bagless receptacle for pet hair according to the directions provided for your Dyson Animal vacuum. Hold the receptacle upside down inside a trash bag and tap the bottom to remove pet hair and dirt.

Step 2

Mix 1/2 tsp. of dishwashing detergent with 1/2 gallon of warm water in a bucket. Dip a clean cloth into the soap solution and wring it out.

Step 3

Wash the inside and outside of the receptacle with the cloth to remove dirt and dander that cause odor. Rinse the receptacle with a cloth dampened with water. Dry it thoroughly with another cloth.

Step 4

Remove the HEPA filter from your Dyson Animal vacuum. Pick visible clumps of pet hair off the filter and discard them. Flush the filter with cool water to wash out dirt and hair. Rinse the filter until the water runs clean. Gently squeeze the filter and allow it to air-dry for up to 12 hours to ensure it dries completely.

Step 5

Moisten a cloth with undiluted vinegar. Wipe off the exterior of the vacuum with the vinegar. Deodorize the receptacle and interior areas, where the bagless receptacle and filter go, by wiping them with the vinegar-moistened cloth. Dry the vacuum with a clean cloth.

Step 6

Place two drops of vanilla extract on a cotton ball. Drop the cotton ball into the receptacle before securing it to the vacuum to prevent odor from building up. Vanilla extract is an effective natural odor absorber.

hope this helps you out.

is it a burning smell

First of all Clean out the vacum cleaner . Empty canister and take filter outside and hit on something to get all dust out . Now wash canister and filter with vinegar water and let dry before using vacum again. You might try using carpet fresh for pet odors on carpet and empty and clean canister and filter regularly. I own a cleaning business and this is a hard problem to solve with all vac. cleaners. Good Luck!!

This is an inherent problem with bagless vacuums. The filter(s) will absorb odors and odors will get trapped in places that you cannot clean. This is why I always recommend bagged units. They are easier to clean and the odors go out with the bag. About the only thing you can do is put a deodorizer in the machine and keep the filter clean. Be careful not to use petroleum based deodorizers as they can affect the plastic.