It is probably one of two things,
1st..always put the needle plate on before you install the bobbin case. You can lock the bobbin case down by putting the needle plate on after putting the bobbin case in. Take off the plate and remove the bobbin case, install the needle plate, then install the bobbin case.
2nd...your bobbin case may be damaged now, if it is scratatched or chipped get a new case.
Good Luck
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I needed to take it in to the sewing machine repair shop. Bobbin case is fine. Something else is amiss.
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