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Bernd Stephan Posted on Jun 24, 2017
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My workcentre 6515 shows 062-380 error and does not scan anymore. Switch off and on again did not help :-

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tjcwriter

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  • Expert 121 Answers
  • Posted on Oct 24, 2017
tjcwriter
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You may have to obtain and install a lens/ccd kit

1 Related Answer

Anonymous

  • 2072 Answers
  • Posted on Oct 23, 2008

SOURCE: workcentre c2424 is showing system error 39,003.40:117010

That is a document feed or scanner fault. Often times it is simply that molex connector working loose. It is the connector mounted vertically next to the main power cord on the right rear side of the machine. That bottom screw can be dificult to tighten. What I would try first is to shut the machine off, unscrew and disconnect that conntecot totally then firmly slide it in and get both the top and bottom screwss tight. Like I said, the bottom thumb screw can be hard to tighten even with a screw driver because it is a pretty soft rubber the tighteners are made out of.
If that doesnt work. go to the back and disconnect the document feed to scanner cables and reconnect. Other than that, you pretty much have to replace the feeder/scaner assembly since very very few parts are spared for that .

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Fuji Xerox ApeosPort-IV C4430. It has 116-331 fault code error. Any assistance to remove and get it done??

Question edited for clarity.

Power Cycle it.

Fault Code 116-331

Xerox https://www.support.xerox.com > en-us > article
Jan 19, 2021 - Power off/on the printer. For details, refer Power Off the Printer Using the Power Switch. Wait Two Minutes and Then Power On the Printer.
Missing: C4430 ‎' Show results with: C4430

Thread: Error 116-331

Copytechnet https://www.copytechnet.com > ... > Xerox
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More results from www.copytechnet.com Missing: C4430 ‎' Show results with: C4430

Need urgent help with Error Code 116-331! It's a PrimeLink ...

Reddit https://www.reddit.com > Xerox > comments > need_u...
Nov 26, 2022 - 116-331 is usually just a corrupted job. Power off the machine using the button behind the front door. (not the button on top). Press and hold # ...
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Xerox Workcentre 6515 giving error code 61-354. 62-280 and 63-386.

Swapping out boards on guesses is expensive.

https://www.support.xerox.com/en-us/article/en/1470317

Looks like your second code should be 62-**3**80?

https://forum.support.xerox.com/t5/Hardware/Workcentre-6515-Device-Fault-062-380/td-p/214038

https://www.support.xerox.com/en-us/article/en/2056725

Xerox online help is not particularly helpful! Google is often a better solution, but in your case, you need a service call. One of those new boards may be faulty.

https://www.google.com/search?q=Xerox+Workcentre+6515+giving+error+code+63-386

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