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You need a new controller board. You can check your manual for how to order replacement parts. It will not be available on the New Balance website. It will actually be from an off-brand treadmill manufacturer that made the treadmill for New Balance.
You purchase the parts from Treadmill Doctor as the company no longer makes treadmills call them Toll Free Phone: (888) 362-1105 or www.treadmilldoctor.com
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