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Danny Antonucci Posted on May 29, 2017
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RE: Napoleon Prestige 500 Natural Gas Grill. It is very noisy. The gas seems to flow through the burners with extreme high pressure, and gets extremely hot. (off the thermometer scale). Help.

1 Answer

Paul Carew

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  • Napoleon Master 3,808 Answers
  • Posted on May 30, 2017
Paul Carew
Napoleon Master
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Joined: Jul 20, 2008
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Sounds like the reg on the grill is not working letting too much gas in .

5 Related Answers

Rotu

Douglas Henry

  • 175 Answers
  • Posted on Oct 31, 2006

SOURCE: gas cook top

Most of the time when I come out for a service call with this problem, it is usually because the burner cap is not seated properly on the base. Look at the burner and make sure there are no uneven gaps. Most of the time you will have to rotate the burner cap till a notch or pin "seats" into place. Most burner caps just sit on the bases, and so they get knocked off or moved when the cooktop is cleaned or installed. Hope this helps!

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Anonymous

  • 11 Answers
  • Posted on Nov 28, 2008

SOURCE: The gas flow is very low to the 3 burners on my grill

Hi - assuming there is no severe kink in your gas hose and there isn't any other obstruction in your gas line, a likely cause is that your regulator is faulty and may need to be replaced. I don't think they are very expensive.

You may want to post your problem on the Jenn-Air section of this forum: http://www.bbqsource-forums.com

I've had good luck getting help there with my grills.

Pat

Anonymous

  • 1902 Answers
  • Posted on Apr 15, 2009

SOURCE: My Weber natural gas grill doesn't get as hot as it used to.

Check the gas valve. This will cause a decrease in gas pressure and would explain all your symptoms that you are having. Check it with a volt meter and your should read 120 volts

Anonymous

  • 8 Answers
  • Posted on Aug 05, 2009

SOURCE: New Char Broil gas grill heating issue

Did the kit come with NG orifices and did you use them.

Anonymous

  • 43 Answers
  • Posted on Jan 07, 2010

SOURCE: Gas is not getting to the burners on my Sears Kenmore gas grill.

check if regulator fully screwed to tank, turn on tank,then last burner,should hear/smell gas. if not replace regulator

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I Have A Jenn-Aie Model 720-0164 Natural Gas Grill. When I Grill, The Control Knobs Get So Hot Theyh Will Burn You. What Could Csuse This?

Can this grill be also used on propane? If so you might be running it too hot on natural gas, check to see if the control knobs have two different set of markings.
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Napoleon Fireplace propane Pilot won't light main burner even though gas flows in?

  • I'm going to assume your fireplace has a pilot light.
  • Follow the little holes in the burner that lead to the pilot light.
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  • Often, you will need to sprinkle a layer of "glowing embers" in this area. The embers will help the gas travel to the pilot light and ignite.
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I am looking for an owner's manual for a Napoleon Prestige 1 natural gas barbecue. Also, could you please tell me what purpose is served by the middle of the three knobs that control the gas flow....

Peter, the center control knob of the cluster of 3 in the middle of the control panel, is for the rear rotisserie burner.

To help you further, I have included a link to your discontinued model, that you can download and print for future reference. It covers both Propane & Natural Gas Models.

http://www.napoleongrills.com/Care/manuals/PT600RBI.pdf


I hope this helped you and Happy Grilling!!
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I have a new Vermont castings Signature Series 401 Natural gas grill. Even when the burners are set on high there doesn't seem to be a very big flame on any of the burners and with all the 4 burners on...

You may have a new VC Natural Gas grill, but I'm willing to bet that it has LP Gas Orifices in it, instead of natural gas ones. Sometimes this happens. It gets mismarked as Natural Gas, when in fact it's Propane.

To confirm this, remove a burner, then remove the orifice, It should be stamped for which gas it's for. It will say NAT or LPG or LP

If you find this the problem, contact the VC dealer you purchased it from, for No Charge replacement orifices.

Hope this helps you to troubleshoot and solve the problem
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I have low flow on the first manifold (far left) on my napoleon 600. Removed and cleaned the manifold, no joy. Removed and cleaned venturi manifold and jet, still no joy? Have new tank and regulator...

If you're going to remove it, to swap it with another valve, why not inspect and clean it while it's out? That way you want have to remove it twice. Keep in mind, you may end up having to replace it anyway.
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BOUGHT A BRINKMANN 2545 GRILL LAST NIGHT. WE HAVE IT ATTACHED TO GAS LINE COMING FROM HOUSE. GRILL WILL LIGHT BUT IT IS A LITTLR FLAME AND THE OTHER BURNERS WILL NOT LIGHT?

If you have a high pressure 2lb LP Gas System feeding your house, you will need and inline regulator for you grill.

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Pilot lights get almost no gas flow to the burner.

Probably a bad regulator or regulator needs adjusting. Call your natural gas company to do this.
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