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Diane Hedges Posted on May 13, 2017
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I have an Amazon kindle and it froze after loading a book. How can I unfreeze it

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Pamela Leach

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  • Amazon Master 1,830 Answers
  • Posted on May 13, 2017
Pamela Leach
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Press and hold down the button on your kindle for 20 seconds and then press it again. That should unfreeze it.

  • Diane Hedges
    Diane Hedges May 14, 2017

    That really helped reset my friends kindle, he was very happy, thank you Pamela!

  • Pamela Leach
    Pamela Leach May 14, 2017

    Glad to be of help.

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Dave

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  • Amazon Expert 69 Answers
  • Posted on Feb 07, 2018
Dave
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Press and Hold the Key for the 5 sec and restart it again. you can ask for the help Kindle Technical Support Registration 877 690 9305

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I tapped the page to continue reading and a screen popped up explaining how to highlight a sentence; the Kindle froze,charged it for 2 days and still won't work.

Kindle books are stored in the amazon cloud which you can access on amazons website, if all your books are still in the cloud you can put them on the new kindle.
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How do I cancel an order for a kindle book - Amazon Kindle
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Non responsive (battery is fully charged). Screen has frozen up.

There is a reset button at the bottom (insert paper clip in pinhole). If all attempts trying to unfreeze it fail, you may have a logic board issue. Are you sure the Kindle powers up? Try to power up your Kindle with a different battery. If that fails, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.
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How to unfreeze kindle screen? my kindle screen has froze

Hey

Well there are a lot of reasons why the Kindle screen freeze.

most of the times it happens when the Kindle is trying to upload some big files like photos, movies, flash etc. in this case all you have to do it to wait and it will un-freeze in couple of seconds.

Another Very common is that the Kindle Memory is full and he can't respond until some of the memory gets free, this usually will happen once you click too many times on the screen, the poor Kindle is overwhelmed with orders and doesn't know what to do, this happens to "newbies" with the kindle.

A lot of these freezing problems can be fixed by resting your Kindle, you can do a Soft reset press the Alt-Shift-R keys at the same time. (Shift is the one that looks like an up arrow.) If that doesn't work, plug your Kindle into the charger and try again.

You can also do a Hard Reset take the cover off the back and insert a paperclip in the little hole. Hold for 10 seconds, you may need to try again with the Kindle plugged into the cradle.

For the Kindle DX Hold the top on/off switch sliding it to the left and keep to the left, hold for 60-80 Sec, Release it. Wait a minute - the DX will flash. Then the screen will go black and then the main Kindle screen (the guy sitting under the tree) will appear and the start up thermometer bar. Once that's completed, the main menu will come on, and your books will be rstored in batches over the next couple of minutes

And of course you can always Call Amazon Customer Service at 1-866-321-8851, 6a-10p PST, 7 days a week

Hope this will be helpful

Uri_K


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