- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi! The problem it was generated by the ANTIVIRUS because it doesn't recognize the application. You can fix it like this: # open ANTIVIRUS > SETTINGS > EXPERT MODE (if have) or ADVANCED SETTINGS # go on EXCLUSIONS and choose ADD or the + sign (I don't know what antivirus do you have installed on your machine, if it is a Windows or a Mac...) # once the BROWSING BAR is on (to choose the EXCLUSION) go C:\Program Files\Rosetta Stone\Rosetta Stone Version 3 and choose RosettaStoneVersion3 file # hit OPEN > OK.
Did you purchase new or used? You are entitled to use it on two computers only. If someone has previously used it, you're in trouble. I personally ran into this. If it is new, call Rosetta Stone in Virginia and ask for customer service. They will walk you throgh the process. If you bought it used, make them cancel the previous activation. They may fight you, but it would be a restraint of trade to not activate you as long as it is not in use on another computer.
×