You have to keep that zone clear of all items being stored by at least 2 inches. That is a drain for water in a liquid state after a defrost cycle. Without some air circulation the temp is low enough to turn some of it solid before it can escape...then it snow balls and like snow flakes just gets bigger til it plugs. It's a design flaw and there's more bad news. The pipes inside that carry the coolant are so thin just moving the unit can cause a break and that is when you have to buy a new one.
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