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Stuart Hartley Posted on Feb 20, 2017
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Why will my Kindle not open?

This is my second Kindle in the last few years that was perfectly okay when I switched if off but will not open when I try to open it. I have tried recharging the battery. It is Type Kindle Paperwhite Serial Number 9017 2201 4447 000T

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honey

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  • Posted on Mar 21, 2018
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This is because of the files are corrupted in the Kindle Device. You need to reinstall the Operating System in the Kindle Device.Ask for the Support if you need help Kindle Technical Support Registration 877 690 9305

deton8 von Splosion

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  • Master 3,342 Answers
  • Posted on Feb 20, 2017
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Well that certainly wasn't worth all the fussing.

Amazon has a complete area of community support for kindles.
(pity parties & everything)

Happy hunting!!

Carnac the Magnificent

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Related Questions:

0helpful
1answer

My kindle fire [new 2 mos. ago] has a green line around the opening page, and it will move to lock, camera, safe mode but nothing will open. I tried the kindle support - $5 +$49 for help?

Donno if this will help but these are the issues and how I somehow managed to clear most of them on my Kindle HD fire (7 inch); I got mine about 2011 I think.
Problems I've come across with HD Fire; Glitches, blinking screen, very slow or stopping to work, Very slow loading, Freezing program and final; 1/2 screen (the worst of it)
* Slow or frozen is usually cleared by turning off (or flipping cover closed if you have an on/off type of case.
* Glitchy loading; Try to turn off or remove apps you don't use or rarely use. Many run in the back ground and take up memory, speed, bandwidth, and battery power. Check on youtube for help with this as it can be clumbersome.
* White out, is a symptom of over heating (like in a hot car or at the beach in direct sun light.) this is scary as nothing works. Dead giveaway is that the Kindle if very hot! Remove from heat source and take it out of case. Leave it on a FIRE PROOF table top like stone or metal. Use a cookie tray if you have one. Caution! if the kindle was heating up by itself while charging then remove from charger! Check if it's the right charger or charge with a lower power unit (300-500 milliamps) but do this AFTER it cooled down. Don't use a fast charger! Heat and Battery charging are a bad combination and will damage your kindle. I'm still using mine afer ....7 years? yeah the 1/2 screen clears up after the charge gets below 80%. Donno why this happens. It might be the battery may be swelling during certain power levels. It reall does not like being charged to 100%.
* For the errors listed above the final solution (besides returning it to Amazon) is to do a complete power shut down or hard shut down which involves holding the on/off button down for at least 30 seconds. This is like a laptop hard reset. Turn it back on after a minute and it will slowly power back up. Oh, forgot; Don't let the Kindle ever get to the point that it crashes completely. Once you get the final 5 min low battery warning. PLUG it back in to charge! You run the risk of corrupting apps and data. Some may need re-install.
* Okay the very last resort; Check that you back up all data to your cloud drive. Many kindle apps will do this already (like Checkbook) But if you have documents that were created on the kindle and not sourced out then have it uploaded to your Kindle (Amazon) cloud. Check the kindle help line for more info. OKAY: Now go to your kindle:
1. Swipe from top - down for menu.
2. Swipe menu to left to get to (+) More...
3. On settings choose Device.
4. Choose Reset to Factory Defaults.
5. If you WROTE down your passwords and account #'s and have them handy then proceed with "yes" to continue.
If not the STOP! and cancel, get out of menu and go find all your account info:
- Wireless access password (yours)
- Amazon Account Name, User ID, Password.
- You will need to reload all your apps that you currently use. Don't load stuff that you rarely use as you can always load them later as they reside in you amazon cloud account. You should not need to repurchase them. (though I've had problems with apps that require a "Key" code as they don't always work and some require 'proof' that you already purchased them.
6. Reset and let it go through it's power up and new customer initial set up. You will be surprised at what you forgot, even after a month. Try 7 years and you won't remember a thing!
* I'm reluctant to perform a factory reset as all my game scores, past history, and other stuff gets lost. Once I waited 2 years before giving up. (+$70,000.00 on Vegas style Solitare)
*************************************************************
*** NEVER EVER!!!!
***send the kindle through a Airport X-Ray machine! ***
*** this is what caused my 1/2 screen! It comes and
*** goes every few months. It's sporatic.
*** Seems to always want the wireless to be on as
*** once turned on it will clear the screen after the
*** battery drops between 65 to 35% charge.
*** I've been using my kindle like this for about 5 years
*** though I've switched to a 10 inch Android Phablet
*** now and found almost everything works once log
*** into Amazon. BUT you may find it cranky on
*** Amazon books as it won't reccognize my
*** Phablet. I still purchase books with my Kindle
*** which will automatically be available on
*** other devices as long as it's logged into
*** the same account.
*************************************************************
Aloha, ukeboy57
PS; if you have two kindles or more and it's for the (adult) kids then think about keeping them on one account as anything you buy (books) will also be available to them and visa versa. Or if saparate then you can loan them the book or purchase it as a gift.
tip

How to reset the Amazon Kindle (useful when the unit is frozen)

Hi.

The Amazon Kindle is known for having several firmware issues, and it is not unusual seeing the unit freezing and not starting.

To start you can attempt doing a soft reset. To do a soft reset press and hold the <ALT>, <Shift>, and <R> keys simultaneously. The Kindle display should go blank for few seconds, and then restart.

If your Amazon kindle is still frozen, try resetting the unit to factory default settings with the hard reset procedure below. Procedure is different, depending on the Kindle model.

All you have to do to reset the Amazon Kindle 2 and Kindle DX is pressing and holding down the power button for about twenty seconds, then release the button and let the unit restart.

If instead you have the previous model, the amazon Kindle one, then you will need to open the back cover by pressing it and sliding it to the right with your finger, same as when you have to replace the batteries.

Behind the cover you will see the reset hole switch.

Push and hold a sharp pointed object, like a paper clip, or the tip of a pencil inside the hole button located under the battery cover.

Wait about ten seconds until the Kindle restarts and resets to default settings.

The last procedure and the picture below refer to Kindle one only. If you have kindle two, then please use the first procedure.

46b3e30.gif

If the above does not fix the problem, then the unit is faulty. In that case contact Amazon to get support.

Regards.
0helpful
1answer

Paper white will not respond to touch.

always like to refer to Amazon help whenever possible. I copied their directions for this. Even if your's is not 5th gen it will work. You can also check specific info for your model by logging into Amazon.com Click help, then device help, click on you device and look through the info available.
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.
0helpful
2answers

Reset my kindle,

Dead battery. If you haven't charged it for several years it dies.
Unreparable although if you call kindle customer support they may give you a discounted price on a new or refurbished current model Kindle. They'll want your old one for parts.
0helpful
1answer

I am on bubble mania and it is frozen on level 69 and i cannot get it to open

This works for many frozen apps. Use the on button to turn Kindle off. Then wait a few seconds and turn it back on and hold for about 30 seconds until you see the kindle fire logo. Your app should open.
0helpful
2answers

How do I get my kindle to switch off

if it's left turned on, it will turn off when the battery runs out.
0helpful
1answer

My kindle is frozen. holding power switch for 15sec. did not work

Make sure you have enough battery life to support the kindle, because sometimes it stays in the frozen state if it detects you have little battery life.

If this doesn't work, press , , and keys simultaneously (This is it's soft reset)

The last resort I would suggest is to do a hard reset. Make sure your battery is charged to about an hour, remove the cord from your kindle. Turn your kindle over and open the back, you should see the small hole under the word RESET. Get a paper clip, unwind it and insert the clip into the hole CAREFULLY and press for about 10 seconds. The screen should be blank, and it will restart.
30helpful
1answer

My kindle will not start up even though it has battery charge. Is there a soft reboot?

Yes:
  1. Get a watch with a hand for the seconds.
  2. Slide and hold the power switch for 7 seconds. After about 5 seconds the power light flashes three times. After 7 seconds, the screen will go blank and the device is switched off now. Release the switch.
  3. Slide and hold the power switch for 15 seconds (no more, no less). Do not hold the switch too long, the time window for the reset is not very big.
  4. After releasing the switch just wait. The Kindle will reboot after a few seconds.
2helpful
1answer

When I slide the power switch, nothing happens (light does not work either). Worked a few hours ago. Charged last night. brand new!

Try to slide and hold the power switch until after you see three blinks on the power LED. Should happen after ~5 seconds of holding.
1helpful
4answers

My kindle screen no longer works. It is charged and the side cursor works. It is about a year old and has not had much use.

if they sidebar works and you don't have an image on the screen, you definitely need a new screen. Amazon should give you a free replacement. If you're out warranty, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.
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