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twist the top black part to remove (it's the cap for the usb charger) press the little white 'eject' button to start a cycle, then carefully place a small screwdriver inside the throat and hold the cork in place.
The motor should drive it out.
What's likely happening is the cork broke off while opening, and there's not enough in the machine to "catch" the feature meant to stop it from rotating on extraction. Hence using the screwdriver to keep it from rotating.
EDIT: Yes you can push the black thing in to try to catch the cork and extract it...I highly recommend NOT using your finger to do this...
The black plastic ring is secured on the clear tube that you can see the corkscrew through with four little plastic snap tabs. I used a pair of channel locks to gently pull the ring off those tabs. Once you do that you have access to the inside of the clear tube and can reverse the corkscrew and get your broken cork out. Blow debris out and reassemble. Good as new! Even if you break one tab it should still hold, and if you break multiples use some super glue to hold it in place, that will be your last chance to fix it, but at least you've doubled the life of your toy. Good luck!
We learned that NONE of these electric wine openers like the new "plastic" corks. Take a needle nosed plyers and hold the cork tightly(as it sits inside the housing) and gently push the button to release the cork. it should work.
Use a screwdriver (or whatever) to push the inner ring at the opening as far inside the appliance as you can. It is a black piece with a spring action that has plastic molded ridges inside. The ridges on the inner edge of this will grasp the cork. Then, while you are holding the inner section in place as far inside as possible, push the button to operate the opener and the cork should come out as it normally should.
I had half a cork stuck up there, and this just worked perfectly.
Use a screwdriver (or whatever) to push the inner ring at the opening as far inside the appliance as you can. It is a black piece with a spring action that has plastic molded ridges inside. The ridges on the inner edge of this will grasp the cork. Then, while you are holding the inner section in place as far inside as possible, push the button to operate the opener and the cork should come out as it normally should. I had half a cork stuck up there, and this just worked perfectly.
We had the same problem, and we took the thing apart, unscrewed the cork from the corkscrew and put it back together. You have to make sure you line everything up properly inside, though. There are contact points that need to be lined up on the inside.
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