Our clock chimes two hours past the time. For instance, at 3 o'clock it chimes 5 times. Help!!

Question edited for clarity.

How do you Synchronise a Westminster chime clock?
Set the time by moving the big hand forward, pausing at the 11 o'clock position. Listen for the subtle sound of a spring unwinding before moving further. Move the big hand to the 12 o'clock position. Pause and listen for the clock to strike the number of times indicated by the little hand.

How to Reset the Time and Resynchronize the Chimes on an ...

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Standard mechanical clocks were often equipped with a lever to switch off the chimes when "silence" was needed, such as during the night when people were sleeping.

It is also worth noting, with a mechanical striking/chiming clock, that it is very bad practice to set the hands to the correct time by moving them backwards and doing so can really upset the mechanism of some clocks and the services of an horologist can be needed to restore them to fully working order.

To set the time an hour back for instance, the hands should be advanced eleven hours, pausing at each quarter, half and hour to allow the full chime before advancing. Stopping the clock and waiting for the correct time to come around is a suitable alternative if the mechanism is accessible.

It probably just needs cleaned and adjusted. You can look up clock repair shops on the internet or in your phone book. Since the clock is smaller, it can be taken to the shop cheaper than having someone come to your home.

The next time it gongs multiple times turn the hour hand clockwise until it is pointing at the number of times it gonged. Next take off the dial nut off (make sure to put it in a plastic bag because they can be hard to replace) and turn the minute hand until it strikes once. Now put the minute hand back on pointing to 6 o'clock and replace your dial nut and you are all set.

Fix Clock That Gongs Wrong

You may need to try to repair or replace the quartz movement, this link will help you out.

http://usedclockparts.com/14-clocks/clock-videos/126-quartz-battery-operated-clock-movement-repair

When you are setting your clock, when you go pass the hour you have to let the clock chime completely, if you do not do this you can damage the time sequence..You have to reset the chime cable or belt...but anytime you set your clock when you get to hour let it chime completely before continuing on...Try also going around with hour hand onetime and let it chime, if it will chime at all, if not you can get a manual download online. Clocks like yours has websites and support who can help you...I think it just needs the chimes reset.

Check the wires in the back.some times the get corrodes.

The next time it chimes multiple times turn the hour hand clockwise until it is pointing at the number of times it gonged. Next take off the dial nut off (make sure to put it in a plastic bag because they can be hard to replace) and turn the minute hand until it chimes signaling 15 minutes after. Now put the minute hand back on pointing to 3 o'clock and replace your dial nut and you are all set.

Fix Clock That Gongs Wrong

The controls on the back of the Ergo brand Wall Chime Clock are different than that of the Seiko. I'm not sure who makes the movement - probably Chinese or Asian. Anyway, always take the pendulum off the hook before moving the clock about as it can damage the mechanism. On the back, there is a dial for adjusting the time setting of the clock hands, which is awkward to use, but does work, easiest to leave it alone and use the minute hand, NEVER the hour hand. There is a dial for volume. There is a switch for type of chime - Westminster or Wittington. There is the night-time shut off or volume reduction. Some models have a switch for chiming every quarter hour. My advice is make sure you have fresh batteries, and set the switches on the back for the settings you want. Hang the clock, grasp the pendulum arm and re-hang the pendulum, making sure it's hooked in properly. Now, whatever the hands say the time is, ignore it for now, and gently move the minute hand backwards, slowly, to about 5 minutes before the top of the hour, then forwards to a couple of minutes past the top of the hour. This will cause the chimes to start. Let the melody play, then listen for how many "clangs" you get. That will tell you what the clock thinks the time is. For example, if it "dongs" 5 times, and you've set it to run silent at night, the clock thinks it's 5 p.m. If it's actually only 3:15 p.m., then gently run the minute hand backwards til the hands indicate about 10 minutes behind the correct time (it'll take you several minutes to complete the process) then gently move the minute hand back to about 5 minutes before the top of the hour, then forward to a few minutes past, and the chime will start to play the melody. If you let it, it will play out the full melody, then it will "clang" one more time than your previous test. Each time you move the minute hand back to 5 minutes before the hour, it advances the chimes by one hour. Here's a tip - you don't have to let the melody and "clangs" play fully, each time, once you know how it works. If you have it set to run silent at night (pre-programmed to silence after 10 p.m. to 6 p.m.), keep moving the minute hand back to 5 minutes before the hour, keeping track of how many times you've done it until you reach 10 p.m., or not, until you get to the point where you move the minute hand back and there's silence. At that point, the auto-silence mechanism is active, and the clock thinks it 11 p.m. So, from that point, keep repeating the process of gently moving the minute hand back and forth, from about 5 minutes to the hour, to a few minutes past, keeping track of how many times you've done it. After 8 sequences, you hear it start to chime again, at 6 a.m. So, at that point, go through the back-up and advancing of the minute hand sequence 9 more times, and on the 9th time, let the melody play, and let in "clang" to determine that you're indeed at 3 p.m., which you should be. Then simply gently advance the minute hand to the correct time, 3:10, 3:12, whatever, and you're done. You'll know for certain soon enough.

The Westminster/ Whittington clock means that it has 2 or 3 settings.
1. Silent
2. Westminster Based on the music My redeemer liveth by Handel
3. Whittington
Set the clock onto the westminster setting, this is the easiest. At quarter past the hour it should sound 4 notes. The half past should be 8 notes. Quarter to the hour should be 12 notes and the hour should be 16 notes then the striking of the hour. For example on 8 'O clock you should hear 16 notes then the clock should chime 8 times. Sometimes if the hour is out just gently stop the pendulum, check what hour the clock is striking then without taking the hands off move only the hour hand to the hour. Do not do this with the minute hand.
I hope this helps you! If you are not sure please email me [email protected] I fix these clocks.