My singer 8768 sewing machine keeps sending an error code under E2 but the bobbin is in correctly. how can I fix this?

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Sounds like a bobbin winder issue:
Singer Sylist E2 error Google Search

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How to Fix Code E2 on Singer Fashion Mate Sewing Machine 7256 eHow

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The Singer 7256 Fashion Mate sewing machine has a top drop-in thread bobbin and an automatic needle threader. The digital display on the side of the machine is used to select different stitch settings on the machine. When the display reads error code E2, it means that there is a bobbing threading error, which may be caused by the thread looping or bunching under the fabric as you sew.

Things You'll Need

• Pen

• Screwdriver

• Push the bobbin-winding spindle of the sewing machine back to the left.
• Turn the hand-wheel toward you, hold the needle thread (thread on the sewing machine needle) and tug it lightly as the needle goes down and then raises up. A small loop will raise up through the needle plate on the sewing machine. Use the tip of a pen to lift the loop up through to the back of the machine.
• Check the position of the needle. It should be seated in the sewing machine with the flat side facing the back of the machine. If it is not, remove the needle and reinsert it so that it is facing the correct way.
• Remove the bobbin case. Use a screwdriver to turn the screw on the side of the bobbin until the loops of thread pull taught and are removed.
• Remove any loose fibers or threads that may be stuck in the tension disks.
• Reset the upper tension disks. Raise the presser foot lever up. Put the tension setting of the sewing machine on setting "4." Hold onto the spool of thread in your right hand and with your left, route the thread down through the tension channel, around the bottom of the disk and up the other side. When done correctly, the thread will click into place and slip in between the tension disks.
• Set the thread bobbin in the bobbin case, with the thread passing over the top of the bobbin and then down to the right. Route the thread through the notch located at the left of the bobbin case and pull it through. Move the thread over the top of the throat plate and over to the back of the machine.

Tips & Warnings

• Using incorrect bobbins may cause error E2 to occur. Not all plastic bobbins are the same size, so check the model number of the bobbin to ensure that you are using the correct one with your sewing machine.

• Never turn the hand-wheel on the sewing machine away from you, as it will change the timing on the sewing machine.

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Singer 8768 HERITAGE Instruction Manual Page 58

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Try this:

How to Fix Code E2 on Singer Fashion Mate Sewing Machine 7256 eHow

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If your bobbin winder is not working correctly, you can pick up a stand-alone bobbin winder (one brand is called Sidewinder) online or at most franchise fabric stores, ie Hancock's or JoAnn's, for around $25.

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Sounds like a threading problem
SINGER Sewing Machine Threading Tutorial

If it is new, it is defective, return it for service or replacement.

What Is The Meaning For Error Code E2 On Singer Stylist Model 7258

I have just repaired a 7258 with a frozen bearing unrelated to the E2 code except that I thought I would lube the entire machine while it was apart, and through my ignorance, I greased the clutch that releases the mainshaft when winding the bobbin, and then when the clutch wasn't working correctly, caused the E2 error. I can say the E2 error is not caused by a plug not seated correctly, too much tension in the bobbin thread, or God having a bad day. The E2 error code is thrown when the bobbin holder is in the wind position, and the mainshaft rotates. There is a clutch just behind the hand knob on the right side of the machine, and if it has too much lubrication with a stiff grease, or on an older machine, if the lube has dried out, the clutch will not release properly. I took the clutch apart, cleaned the grease I put in it, and then lubed it with bicycle silicone oil. It now works as designed. The hardest part of the repair was figuring out how the plastic cases split apart! If anyone in the SF Bay Area has a 7256, or 7258 that gives the E2 code, I can fix it - it's actually kind 'a fun...

I had this problem too. What I did was turn the post the bobbin sits on to the left (lefty-loosy) and kept re-booting the sewing machine until the bobbin started to spin correctly and the needle disengaged! I was so happy I figured it out, I did not want to return the sewing machine.

I would take it back right now. Don't wait for another E2 error. I would take it back and get a different brand of machine.

Sorry... but Singer doesn't have the quality it once had.