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First try adjusting it. The head may be set so low, the head can't latch. Does it latch with no whisk attachment? The video shows how to adjust it with the whisk in place using a dime..
If that isn't the reason, spares are available and dealer service is available.
the head gears are not engaging properly
could be the selector knob or stripped gears
get a quote from an appliance repair shop but if the mixer has a few years on ti then it will probably turn out cheaper to get a new one
To raise the head you move the locking lever back & lift the front of the motor unit up. To lower it you also move the locking lever to the back and then lower the head and release or push the locking lever forward to lock the head down while using it.
If you have also tightened up the screw that you can see from the front in the middle where the hinge pivots when head us up then that's where your problem is. That is the head height adjustment and is to set the flat paddle to just clear the bowl when the head is down.
If the attachments that you are talking about are the dough hook and the whip, then the red lever is not used to put them in or take them out. The red lever releases the plastic housing on the end of the mixer, which then exposes the mounting hole for the major attachments such as the grinder, sausage maker, etc. You push the red plastic lever, then gently pull off the plastic end of the mixer. It should come off with absolutely no force. Then insert your food grinder or other attachment with the red lever held back. Once the cog on the grinder is aligned with the fitting inside the hole, release the red lever so that the recessed hole on the grinder will become engaged. The Kitchenaid classic stand mixer and the Viking stand mixer have essentially the same set up.
Look under the mixing head on the bowl side. There's a square "tab" that looks like the one on the back side of the machine. Pull it towards the bowl to release the mixer head from the base.
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