GPS Logo

Related Topics:

A
Anonymous Posted on Dec 25, 2016

My garmin nuvi 2360 is frozen on the Garmin screen. Wont soft reset it I downloaded the webupdater but my device won't can't connect to the laptop to use it. Updated can't find the device

1 Answer

Don A

Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

  • Garmin Master 4,417 Answers
  • Posted on Apr 12, 2019
Don A
Garmin Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

Superstar:

An expert that got 20 achievements.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Joined: May 29, 2017
Answers
4417
Questions
5
Helped
1324148
Points
25671

If this is a failure to recognize the device error, the following from a Garmin article may help:

All current Garmin devices, when connected to a computer, will communicate in either Mass Storage or Media Transfer Protocol (MTP) mode. If the computer is not detecting the Garmin device, there are a few troubleshooting steps that can be done.
Unplug the USB cable from the computer
Turn the device off and then back on again
Plug the USB cable directly into the device and the other end directly into a USB port on the computer and not a hub or docking station
The device should automatically go into Mass Storage or MTP mode, which is indicated by a picture of a GPS device connected to a tower on the Garmin screen.
To check the computer's recognition of the device on a Windows PC click on the Start menu and select (My)Computer. The device will show in this window if the computer recognizes it. On a Mac, the device will show as an icon on the desktop, labeled "GARMIN", or it can be found by selecting Finder from the dock and viewing the device list on the left-hand side menu within the window.
Note: If the computer still does not detect the device, try plugging it into a different USB port. If the problem persists, try another computer, if available. Ensure the USB cable is not connected to a cradle, if one is attached to the GPS.

Here is a link to the Garmin site itself address the issue of an unrecognized device:

https://support.garmin.com/en-US/?faq=PqkmoJbEgq7JqOKKZAkFK9&productID=69452&searchQuery=not%20recognized&tab=topics

And, the following information from another site may help:

https://www.gpscity.com/questions?qid=44804

You have not indicated the operating system of the computer. Sometimes you can use Garmin Express. Sometimes an older webupdater. It seems to depend upon the OS of the computer and that of the Garmin as to which to use. You may have to contact Garmin help directly if the above is insufficient.

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Oct 07, 2008

SOURCE: Garmin NUVI 660 - can not locate satellite

These are the instructions I got from Garmin as how to do the Master reset:

Here are the steps to backing up the favorites on your unit and then performing the master reset. First, you’ll want to plug your unit into your computer via USB cable. Once it’s plugged in, you’ll want to go to My Computer in your start menu or from your desktop and double-click on the Nuvi. At this point, you should see a few folders, but you’ll want to double-click on the Garmin folder. Here, you’ll want to look for the “GPX” folder and you’ll double-click on that. In this folder, you’ll want to drag and drop the file titled “Current.gpx” to your desktop to copy it. Now you are able to do the master reset.

To do that, you’ll want to start with the unit turned off and press and hold on the upper left hand corner of the touch screen. While holding the touch screen, power the unit on and continue to hold. You should get a message that asks if you really want to go into maintenance mode and you’ll want to select “Yes”. At this point, you’ll want to select “clear user data” and then select “Yes” when it asks you if you really want to clear user data. Now, the unit should restart and you’ll want to take it where it has a clear view of the sky and let it sit for up to 30 minutes to acquire satellites. If after 30 minutes it does not acquire satellites, you can go ahead and reply back to me.

Either way, once we have your unit back working again, you can follow the first set of steps again to get to the GPX folder and drag the “Current.gpx” folder from your desktop to that folder on your unit. This will replace your favorites.


Ad

Anonymous

  • 1 Answer
  • Posted on Mar 05, 2009

SOURCE: update problem with Garmin Nuvi 255w

I had same problem. I called Garmin customer service who connected me to a computer rep. Garmin hooks with your computer that you have your Garmin plugged into.They can upload the proper software in no time at all.
The rep told me that after I updated my Garmin I might have turned off the unit before it completed updating the new software. You need to wait until the screen with "Where to?" appears.
It works great now. Prepare to wait on hold for a while. I waited just over an hour on Monday, their busiest day.

Anonymous

  • 1 Answer
  • Posted on Mar 26, 2009

SOURCE: Webupdater won't detect Garmin unit

I have the same problem of the Nuvi 850 being recognized by webupdater. I downloaded 4.30 firmware update using this link http://www8.garmin.com/support/download_details.jsp?id=4043 plug the unit in and ran the update. It will ask you to disconnect once it is done. The unit will boot up after a few update progress bars. Plug it back in and launch webupdater.

Enjoy,

Fellow 850 owner.

Anonymous

  • 6 Answers
  • Posted on Mar 28, 2009

SOURCE: free updated maps for my garmin nuvi 200

GO TO http://www.wtorrent.com/search/?q=Garmin%20City%20Navigator%20North%20America%20NT%202009

Anonymous

  • 1 Answer
  • Posted on Jul 21, 2009

SOURCE: MY Garmin 405 wont download

I got the same issue and it was because of a software update to ANT+ agent being not compatible with the 405.
here is what I got from Garmin Support.
This solved my problem:
There is currently an issue that has been identified with the latest
version of the ANT agent where it will not transfer data to the computer
from a 405cx. To resolve this please follow these steps
1. If the device has paired it will need to be removed. Right Click on
the ANT agent, select Device Settings then click Remove Device.
2. Right Click the ANT agent and select Exit to close the ANT agent
3. Go to the Control Panel, select Add / Remove Programs and uninstall
the ANT agent.
4. Reboot the computer
5. Download the previous version of the ANT agent from http://www8.garmin.com/software/GarminANTAgent_221.exe
Run this file once it has downloaded
7. Turn on the pairing on the watch ? to do this go to Menu > Settings
> ANT+ > Computer > Pairing (on).
8. Enable pairing on the computer - right click on the ANT agent icon
and select Pair With New Devices > Enabled (this may already be enabled)
The Forerunner and computer should now pair, please be aware that it can
take several minutes for the computer to find the watch.

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

8helpful
1answer

Garmin 2360 will not turn on

Hello,

Pressing and holding the power button for at least 10 seconds will usually reset the unit so that it will restart.
Also try connecting the Nuvi to the computer and run the Garmin WebUpdater program to load or reload the latest software.
http://www8.garmin.com/products/webupdater/howtoinstall.jsp
The WebUpdater will fix most bugs and issues.
You may also want to contact Garmin Tech Support for assistance.
1-800-800-1020
0helpful
1answer

I have a Garmin nuvi 1200 series and it freezes o. the screen that says GARMIN nuvi 1200 copyright 2009 Garmin Ltd or its subsidiaries. I performed a soft reset with no results. I attempted a master reset...

Hello,

Try doing a reset on the nuvi by pressing and holding the power button on for at least 10 seconds.
Installing and running the Garmin WebUpdater and reloading the latest update will resolve most issues.
Download and Install WebUpdater.
0helpful
1answer

When i turn the garmin on, it only says garmin on it and it won't go any further

Hello,

Try doing a soft reset on the nuvi. If there is a reset button on the bottom, press and hold it until the nuvi powers back on. If it does not have the reset button on the bottom, slide and hold the power switch to the left for at least 10 seconds.
You could also try running the Garmin WebUpdater.
Download and Install WebUpdater.

If the problem cannot be resolved, it may be necessary to return the unit to Garmin to claim for warranty.
0helpful
1answer

Garmin 265W After cleaning the screen with a duster--switched on, the screen will not respond to touch, I have updated software but cant use garmin as screen wont respond. cant hard reset again as screen...

Hello,

Doing a soft reset on the nuvi will usually get the nuvi up and running.
If there is a reset button on the bottom, press and hold it until the nuvi powers back on. If it does not have the reset button on the bottom, slide and hold the power switch to the left for at least 10 seconds.
Also running the Garmin WebUpdater and reloading the latest update will resolve most issues.
Download and Install WebUpdater.
0helpful
1answer

When turn the Garmin on it gets the the screen that says Garmin and shuts off

Hello,

Doing a soft reset on the nuvi will usually get the nuvi up and running.
If there is a reset button on the bottom, press and hold it until the nuvi powers back on. If it does not have the reset button on the bottom, slide and hold the power switch to the left for at least 10 seconds.
Also running the Garmin WebUpdater and reloading the latest update will resolve most issues.
Download and Install WebUpdater.
0helpful
2answers

My garmin 1300 went completly dead while on a route with the power cord attached. Unpluged tried again . Now its working. Is this normal?

A Garmin Nuvi 1300 that won't start, freezes on 'loading maps,' or is acting erratically is symptomatic of having corrupt firmware.

To correct this, I recommend backing up your favorites, clearing all user data, and if it still is stuck, then updating your Nuvi firmware.

Follow these three steps to take to get your Garmin Nuvi 1300 running like new:

  1. Back up your Favorites.
  2. Perform a Hard Reset.
  3. Download and then run Garmin WebUpdater to replace its firmware / system software.

I hope that helps.
_______________________________________
Garmin Nuvi 1300 Manual Download
Garmin Nuvi 1300 QuickStart Download
Garmin Nuvi 1300 Favorites Backup
Garmin Nuvi 1300 Hard Reset
Garmin Nuvi 1300 Webupdate
0helpful
1answer

My NUVI 1300 has frozen at the "Loading Maps" screen. It also freezes when connecting to my laptop so I cannot perform an update. I've tried touching the bottom right while powering up and have erased...

A Garmin Nuvi 1300 that freezes on 'loading maps,' or is acting erratically is symptomatic of having corrupt firmware.

To correct this, I recommend backing up your favorites, clearing all user data, and if it still is stuck, then updating your Nuvi firmware.

Follow these three steps to take to get your Garmin Nuvi 1300 running like new:

  1. Back up your Favorites.
  2. Perform a Hard Reset.
  3. Download and then run Garmin WebUpdater to replace its firmware / system software.

I hope that helps.
_______________________________________
Garmin Nuvi 1300 Manual Download
Garmin Nuvi 1300 QuickStart Download
Garmin Nuvi 1300 Favorites Backup
Garmin Nuvi 1300 Hard Reset
Garmin Nuvi 1300 Webupdate
0helpful
1answer

Nuvi is frozen on warning screen. Won't reset by hoding power but

If you haven't already done so, I would suggest you connect to Garmin.com, register your device, and download/install the WebUpdater.

Then connect your unit to your computer using the USB cable that was included. This will start your unit in a very different mode (it will appear as a storage device to your computer), which WebUpdater will recognize. WebUpdater will check the current release level of your unit's software and let you update it to the latest version. The update process may well cure the problem when next you start the unit in GPS mode.

Good luck.
0helpful
1answer

Screen frozen up on loading maps

A Garmin Nuvi 1300 that won't start, freezes on 'loading maps,' or is acting erratically is symptomatic of having corrupt firmware.

To correct this, I recommend backing up your favorites, clearing all user data, and if it still is stuck, then updating your Nuvi firmware.

Follow these three steps to take to get your Garmin Nuvi 1300 running like new:

  1. Back up your Favorites.
  2. Perform a Hard Reset.
  3. Download and then run Garmin WebUpdater to replace its firmware / system software.

I hope that helps.
_______________________________________
Garmin Nuvi 1300 Manual Download
Garmin Nuvi 1300 QuickStart Download
Garmin Nuvi 1300 Favorites Backup
Garmin Nuvi 1300 Hard Reset
Garmin Nuvi 1300 Webupdate
0helpful
1answer

Im trying to open garmin nuvi 775 but its not

The Garmin nuvi 700 series has a bug with the operating system.

You need to try this:

How do I turn my nuvi 7xx off or on if it appears frozen or won't power on?
--> The device has a soft reset to shut it down if it were to freeze. Please use the steps below to perform a soft reset on the device.
To power the device off with the soft reset:
  1. Slide the power key to the left
  2. Hold it in that position for about 10-15 seconds
The device should power off.
In some case the device may even be appear to be dead and it won't power on from external power. This can be correct by performing the soft reset with it connect to a power source.
To power the device on with the soft reset:
  1. Connect device to a power source (preferably a computer with the USB cable)
  2. Slide the power key to the left
  3. Hold it in that position for about 10-15 seconds
The device should power on.
If the device does power off please update the system software. In order to update the software you would need to download the program called WebUpdater. This can be downloaded from the Garmin website.
To download the program
  1. Please click on the following link: http://www8.garmin.com/products/webupdater/howtoinstall.jsp
  2. Click on Download
  3. Click on Download that corresponds with your computer operating system
  4. Click on the "I agree to the...." at the bottom of the webpage for the license agreement
  5. Click on Download
  6. Follow the on-screen prompts
The system software should be update after the WebUpdater program is completed.
Not finding what you are looking for?

611 views

Ask a Question

Usually answered in minutes!

Top Garmin GPS Experts

vince

Level 3 Expert

2530 Answers

Cindy Wells

Level 3 Expert

6688 Answers

Jesse Walters
Jesse Walters

Level 2 Expert

337 Answers

Are you a Garmin GPS Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...