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We have a Polycom IP 5000 phone which reboots itself after about 10 seconds during an incoming call. I have checked the phone settings and they all look ok

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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JCinNC
  • 11 Answers

SOURCE: for incoming calls, the caller cannot hear me for 2-10 seconds after I pick up

You've got an IP issue somewhere in your setup. It sounds like the call is being lost and then the phone is querying the DNS server to find out where it should be looking for the call. Do you have a VOIP server name or it's IP address in the setup? Are you using DHCP or manually assigning IP addresses? If the VOIP server is not on a static IP, I would fix that first. Post back here the answers and we can look at it further.

Posted on Aug 04, 2006

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  • 1 Answer

SOURCE: just installing polycom 501 phones with nextiva

Ohh this mean, you did not register this extension on your phone system. Create this extension on your phone system. Be sure that password given on Phonesystem is also configured on phone too.

Posted on Nov 14, 2008

corydzbinski
  • 7 Answers

SOURCE: Polycom Soundpoint IP 501 - URL call is disabled

This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.

If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.

If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.

Posted on Jul 02, 2009

Douglessd
  • 284 Answers

SOURCE: How do I set up my voice mail on my Polycom IP 330 Phone?

Voice mail is probably a feature provided by your service provider.
I have a PBX with several different viop phones configured.

The voice mail is stored on the PBX you just need to configure the message waiting light on the phone and possibly a speed button that automatically dials the voice mail code.

I assume that you don't have a PBX and an internet service provider / voice service provider has those features available for you. They should have the documentation you need to configure the phone. If they specifically support your model phone you are in luck. Otherwise you will have to adapt from their generic description.

I have noticed that some really cheap voice plans don't include voice mail.


Hope this helps.


Posted on Jul 08, 2009

SOURCE: one of our Polycom 550 phones keeps randomly

It is not your T1. The T1 only controls the internet, not your local LAN. How old is the phone? It could be a bad phone....What system is it installed on?

Posted on Jan 10, 2010

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On Polycom 335 how do I reset voicemail for new employee


"If you need to remove the resource files from a phone at some later date-for example, you are giving the phone to a new user-instructions on how to put the phone into the factory default state can be found in 'Quick Tip 18298: Resetting and Rebooting SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones' at http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Resetting_Log_Files_QT18298.pdf "

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/products/voice/spip_ssip_vvx_Admin_Guide_SIP_3_2_2_eng.pdf

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The IP 335 is an entry level phone so it is doubtful that there would be anything like a fuse in it. From what you've described here I would say the phone is fried. Moving forward I would recommend to always keep your important electronics on a good quality surge suppressor and/or a UPS. Good luck.

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Polycom 501 phone keeps trying to reboot itself. We rebooted manually a few times and get the same error message: 'Could not find boot server current configuation" Any ideas?


try to turn off the Polycom device. When you turn it back on, press Setup. from the options, select server then click edit. Then select the item Trivial FTP (that setup depends on your ISP), and type the IP address assigned to your network (example 192.168.90.90) then hit OK. click exit several times then press Save & reboot. If it did not work, let us know...

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Polycom ip501f error, application is not present


Make sure you have the latest BootROM and SIP config files for this polycom(sip.ld, sip.cfg, etc...) on your TFTP server. If you do not have this - download from here - http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip501.html

If you do not have a TFTP server, you can download one for free.

Dec 04, 2008 | Polycom SoundPoint IP 501 IP Phone

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Just installing polycom 501 phones with nextiva


Ohh this mean, you did not register this extension on your phone system. Create this extension on your phone system. Be sure that password given on Phonesystem is also configured on phone too.

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I am unable to push the configuration files into polycom soundpoint ip 330 through tftpd


This means the phone's SIP application has been erased. You will need to download the SIP app and BootROM from the Polycom support page, host the files on a boot server, and then point the phone to this server from the server menu so the phone will reboot and download the files.

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip330_320.html

Aug 28, 2008 | Polycom SoundPoint 330 IP Phone

4 Answers

Polycom Soundpoint IP 501 - URL call is disabled


This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.

If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.

If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.

Jan 08, 2008 | Polycom SoundPoint IP 501 IP Phone

2 Answers

For incoming calls, the caller cannot hear me for 2-10 seconds after I pick up


You've got an IP issue somewhere in your setup. It sounds like the call is being lost and then the phone is querying the DNS server to find out where it should be looking for the call. Do you have a VOIP server name or it's IP address in the setup? Are you using DHCP or manually assigning IP addresses? If the VOIP server is not on a static IP, I would fix that first. Post back here the answers and we can look at it further.

Aug 04, 2006 | Polycom SoundPoint IP 501 IP Phone

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