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Hey Greg, the first thing that comes to mind is that the machine is not tuned correctly. If it runs in slow speed and stops when you move to a fster speed then the speed control switch needs to be adjusted, here is a site that will give you the basics on tuning.
Sounds like a problem we had years ago. We put too much pressure on the motor by mixing a very thick dough for cookies. It stripped the "gears" and couldn't be used on slow.... it would instantly go to the fastest speed. We had to take it to a reputable appliance store that does repairs on KitchenAid products. I'm still using mine and that has been 15 years ago. It still works great!!
Call the Kitchenaid service number (1-800-541-6390 in the U.S.). As your unit is still under warranty, and they are very proactive I'm sure this problem will be readily resolved.
https://www.youtube.com/watch?v=Yh3dh2Xu...
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