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DC41 is engineered and tested to work across a wide range of hard and carpeted floor types. The soleplate adjusts automatically for optimum performance, and the brush bar can be switched off to protected hard floors, delicate rugs or long pile carpet.
We're keen to take some additional details about your DC41 and the particular carpeting you're having difficulty with - we may have some suggestions that will help. We'll also check your particular DC41 is working as well as it should be.
When you have your DC41 easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Clog somewhere. There may be a " secondary filter" that needs to be replaced. It may be there to "protect" the motor and blower.
Check Owner's manual and it's troubleshooting. Customer service is usualy helpful if you email or call.
The user manual for the Dyson is only 9 pages. I cannot access one for the D66 for free. From the ad above, the manual for the DC65 must be similar. There is also a uTube around which addresses unclogging hoses for dysons. The first link above hopefully shows you about the accessories, anyway.
Ouch The video below shows how to to remove the brush head and how to clean it. I almost think that Dyson didn't ever expect this belt to break. The rest of the disassembly to get to the brush seems to be done by removing torx screws, I have not been able to find a replacement from dyson. A google search shows several sites that sell a replacement belt. Dyson DC41 DC43 Resetting the brush bar Official Dyson video
Link to sears parts direct has a diagram of the brush head. DYSON INC Vacuum Parts Model DC41 2013
Link to Dyson Parts with phone number for customer care. Variant Parts
This issue you've described with your DC41 sounds unusual, as the changeover valve will divert suction to the cleaner head automatically when you recline the machine into the vacuuming position. If it's not doing this, it's possible you have a blockage somewhere in the cleaner head, internal hose or changeover valve.
If you'd like some further advice after you've given us a try, please email our experts with your details at [email protected]. Someone will be in touch to help as soon as possible
It's normal for your machine to become warm in use - like most Dyson vacuums, DC41 Animal will shut itself down for protection if it starts to overheat.
It's also a good idea to give the filters a wash - in normal use this should be done at least once every three months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.
If you'd like further advice after you've given this a try, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
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