My house has a water system so the water is purified. I fill water to the fill line. All other functions work on the shark iron.
It is hard to assess what would be the cause, but I think your diagnosis may be correct, of a possible crack, or a tube has come loose. You tube has instructions on how to disassemble and iron if you are up to it and have the tools. Then you'd have to order a replacement part, and re-assemble. I'd just go to walmart & buy a new iron! But that's me! :)
Iron Disassembly Process
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