I'm a hp5200 printer, the menu map that appears on the monitor screen printers and print jobs does not do it. Please help me and tell me how can I fix it up. thank you

power off the printer. removed the network cable only. power on until it display ready. now print a config sheet or menu map. if it print without error then connect the network cable and print config sheet again. wait and observed. if it will start printing garbage then KILL the print jobs queued on the printer. after deleting all print jobs power off and power on printer with network cable connected. I hope that will fix the problem. by the way. was there any error display in the panel display like "49.4C02". etc.

I’m happy to assist further over the phone at https://www.6ya.com/expert/gerardo_bdb2f65bdb2cdd4d

To check if this is a hardware issue, please print a menu settings page. The purpose of this diagnostic is to check if this is a software issue or a hardware issue.



1. Press Menu to display Menus.
2. Press "down" until the "check" appears next to Reports.
3. Press "Check".
4. Press "down" until the "check" appears next to Menu Settings Page.
5. Press "check".
The message Printing Menus Settings appears on the display.
The printer returns to the Ready state after the menu settings page prints.


If the menu settings page printed without the dots, this would be a software issue. In that case, please call our Technical Support Hotline on (800) 539-6275.

Step 1: Turn off the printer for 30 seconds or longer to clear its memory
Do not power the printer off and on too quickly. Doing so can cause a power issue and
create this type of issue.

Step 2: While the MFP is off, clear any pending print jobs from the computer or the network queue.
This will prevent any corrupted print jobs from being re-sent to the MFP when it is powered
back on.

Step 3: Did the error message return?

Yes: If the 900.80 error returns when the printer is powered up or when you try to print again,
continue with Step 4 or go to Contacting Lexmark.
No: If the 900.80 error does not appear on the printer screen, use the printer operator panel to
print a menu settings page. If the error does not return, continue using the printer.

Step 4: Power the MFP off and disconnect all communication cables (i.e., the parallel, Ethernet,
and USB cables). The only cable that should be connected to the printer at this time is the
power cord. There might be a problem with either the printer, a communication cable, or the
print job itself. If possible, connect the printer's power cord directly into a grounded wall
outlet.

Step 5: Power on the MFP again.
Did the error message return?

Yes: A service call may be required. Please contact Lexmark Technical Support or a

local authorized service center in your area for additional assistance.

Replace scanner control card (SCC) first, if no fix replace FB CCD Asm

Parts number
40X2194 - SCANNER CONTROL CARD
40X2193 - FLATBED CCD ASM

No: If the 900.80 error does not appear on the printer screen, use the printer operator panel

to print a menu settings page. If the error does not return, continue using the printer.

You can uninstall printer driver from library folder.
Go to system preferences and delete driver from Library /Printer .
Delete that folder then your printer driver is will uninstalled then reinstall the driver if you want to use it again.
Let me know if you need further assistance.
Thanks for using FixYa.

If there still pending job to print. Cancel all printing job until all printing job is clear. Then power off the printer and then power on again to refresh its print que.

Hope this one helps

If you can do the following and email me the output I should be able to help you.

Print the event log
The printer’s internal event log stores the last 20 errors and can be printed at any time. To print the
event log:
1 Press MENU until INFORMATION MENU appears.
2 Press ITEM until PRINT EVENT LOG appears.
3 Press SELECT to print the event log.

[email protected]

Dear sir;I believe you can try " cold reset", that's means going to clear all data from the printer memory and sets all the defaults back to the factory settings.performing a "cold reset" resets the jetDireect configuraion. to avoid making changes to yourconfiguration, remove the jetDirect card before performing a cold reset. if possible, print a configuration page prior to performing a cold reset. this will document current settings for later reference.
to perform a cold reset;
1, turn off the printer.
2, while pressing "go", turn the printer on. COLD RESET appears briefly on the display, then INITIALIZING appears.after a few seconds, RESTORING FACTORY SETTING appears on the display, followed by OFFLINE.the cold reset is complete.
3, press "go" to return the printer online "ready " appearson the display.
Little bit complicated but is easy ,hope can take care your problem, GOOD LUCK! Let me know the resolve please!
HAVE A HAPPY HOLIDAY !!!

To cancel a print job in Windows you can use one of the following two methods:

CANCELLING A PRINT JOB WITH THE PROGRESS METER:
When you send a print job to the printer, the Status Monitor will appear in the bottom right corner of your screen. Another printer icon for the PROGRESS METER will also appear in the taskbar while printing is taking place. This PROGRESS METER is there so you can manage print priorities or cancel print jobs.

1. Highlight the print job in the PROGRESS METER box.
2. Click on DOCUMENT and CANCEL, or, right click on the job name and left click CANCEL or DELETE.
3. Confirm cancelling the print job.

CANCELLING A PRINT JOB FROM THE PRINTERS WINDOW:
If no PROGRESS METER appears, you can access the document queue in this fashion:

1. Open START, SETTINGS, CONTROL PANEL, PRINTERS (START, CONTROL PANEL, PRINTERS and FAXES in Windows XP).
2. Right click on your Epson printer name, left click PURGE PRINT JOBS (98,ME), or CANCEL ALL DOCUMENTS (2000,XP). (Or, double-click on the printer name to see and modify the status of documents in queue.)
3. Confirm cancelling all documents.

Keep in mind that once information has been sent to the printer it resides in the spooling folders within Windows. It may a while for printing to stop as this data clears the system.

If the printer continues to print (ie multiple copies of a cancelled job, or garbled print) remove the rest of the paper from the printer and allow it to run out. Once an "out of paper" type error appears on your screen, cancel the documents. Once all print job information has deleted, reload the paper and press the paper feed button once to clear the red light and return the printer to a ready state.

You may have checked this already, but make sure your printer driver is not set up to print two copies per print job if it is then that's the easiest place to change settings. Or you can print out your printer's menu by doing the following: To print a menu map 1. Press (SELECT button) to open the menus. 2. Use (UP button) or (DOWN button) to scroll to INFORMATION, and then press (SELECT button). 3. Use (UP button) or (DOWN button) to scroll to PRINT MENU MAP, and then press (SELECT button) Look for anything that says "copies" and usually that will let you know what is set on the printer. To change a control-panel setting 1. Press MENU to open the menus. 2. Use (UP button) or (DOWN button) to scroll to the menu that you want, and then press (SELECT button). 3. Some menus might have several submenus. Use (UP button) or (DOWN button) to scroll to the submenu item that you want, and then press (SELECT button). 4. Use (UP button) or (DOWN button) to scroll to the setting, and then press (SELECT button). Some settings change rapidly if (UP button) or (DOWN button) is held down. An asterisk (*) appears next to the selection on the display, indicating that it is now the default. 5. Press MENU to exit the menu Good Luck.

Hi Seng, Run a self test from the printers control panel. 1. Press the printer?s ON LINE button to take the printer offline. 2. Press the Control Panel MENU button until TEST MENU appears on the display. 3. Press ITEM until SELF TEST appears on the display. 4. Press ENTER. The Self-Test will print. 5. Press ON LINE to return the printer to the online state. If it prints than you have a software issue if not it's hardware. For Software Check the Density Settings. Make sure it's not set too light. Also try printing from another app, maybe you have a corrupt print job. If you have a hardware issue come back here and I'll help you sort through those. Let me know, Dude