Hello Tom,
Avaya actually has SEVERAL "PARTNER"
models referred to as 18D... but when I was associated... they WELCOMED CUSTOMER CONTACT opportunities in the
continental U.S. ... call their toll-free Heipline,
available 24 hours a day, at 1 800 628-2888.
You should first check your owners manual...
The most likely cause:
is the "DND" (do not disturb) Feature is "ON".
If you books are not immediately available AVAYA customer support can assist your EVERY COMMUNICATIONS NEED.
For free manuals check out the URL (link) below...
If you are still stunned (a lot of buttons) comment me back with the EXTRA 3 characters in the name... and I'll look up your precise model.
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