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If your Olivetti ECR 400.EV is frozen and not responding, you can try the following troubleshooting steps:
Reset the cash register: Turn off the power switch located at the back of the cash register, unplug it from the power outlet, and wait for 10-15 seconds. Then, plug it back in and turn on the power switch.
Check the connection: Ensure that the power cable is securely connected to the power outlet and the cash register. If the connection is loose, it can cause the cash register to freeze.
Clear any paper jams: A paper jam can also cause the cash register to freeze. Check if there is any paper stuck in the printer or any other part of the machine.
Contact Olivetti support: If the above steps do not work, it's best to contact Olivetti customer support for further assistance. You can find their contact details on their website or in the user manual that came with the cash register.
Note: Before attempting any of the above steps, make sure to backup any important data in the cash register.
There is an ECR350 manual here that might help:
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All of these manuals can be downloaded at: http://the-checkout-tech.com/
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