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do you play this game online or is it installed on your pc? if it's on your pc & it's locked--have you tried uninstalling the game & putting it back on your pc if you downloaded it from the internet- contact the website you bought it from & talk to their technical support
It may be corrupted data in the game itself. Try playing it on another persons system and see if you can get higher than level six. I know in a game I had I couldn't get past this one part. It would freeze then shut off.
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