Hello, this is Ava with Think Crucial.
If your roller brush is not moving there could be several problems
Firstly, the motor may be the problem. If you hear any noises while the machine is running, you should contact the original manufacturer for troubleshooting solutions.
Secondly, your vacuum may be in need of new parts. By changing either the brushroll or belts, you should be able to increase the quality of the suction.
You can purchase a wide variety of high quality Bissell replacement parts for your Bissell vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
https://www.thinkcrucial.com/search?type=product&q=bissell
I hope this was helpful.
Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/
SOURCE: Bissell Velocity Vacuum brushes stopped
The brush bearings wear out on these things. I know I replaced mine twice before buying new carpet. I've had it for 10 years,
You can order these parts on the Bissell website:
http://www.bissell.com/Products/p/CleanView+Brush/product.aspx
http://www.bissell.com/Products/ak/replacementparts/p/CVPT+II/product.aspx?%23=Detail#Detail
http://www.bissell.com/images/UserGuides/35934_804.pdf
SOURCE: Bissell Lift Off Broken Belt and Brush Roller
I had the same problem. I found that the brush actually melted to the end cap (the one with the square/ovalish end). I was able to pull it off with some force and applied some WD-40, but that only worked for one more use. The brush has again melted to the end cap and it is too deformed to try and fix. I suppose I will have to search for a new brush, but this model obviously has some innate flaws.
SOURCE: Bissell Momentum roller brush doesn't roll w/ pressure
This is going to sound funny, but check the wheels. Sounds like the pin or shaft that holds them is broke. Also check the tension on your belt. If the tension is to loose then the brush will have a hard time spinning.Good luck
SOURCE: Bissell carpet cleaner won't spray water on floor setting
I have the same problem, can someone help.
Thanks
SOURCE: roller brush won't spin (bissel 6390/3910 series)
I just fixed mine. It took me all of 10 minutes. Pull the brush out. Stand the brush on end on the edge of your study work bench/table top. while holding the brush vertical( on end) take a small phillips screwdriver and tap using a hammer on the metal pin you see in the middle of the brush. Keep tamping and the whole assembly will come apart. What you will have then is a long metal shaft, 2 bearings(they are acutally skateboard wheel bearings same number same make). Clean the gobbed up hair with a razor blade and then reassemble by tapping back together. The bearing wont be worn out because they are way too tough for a vaccum. We used ride down hills on them! a ten minute fix wow and you wont have to drive to vacuum shop and spend $$ and time
http://www.bissell.com/FAQDetail.aspx?id=1394&cid=ccsocial
Here's a quick link to assist you in locating one in your area:
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