If your computer indicates that there's no USB connection to the machine, and therefore the Futura program refuses to start, there are several possibilities. The most likely is your cable is bad, although I have had USB cables that worked fine elsewhere, but didn't on the machine. Try switching the cable you're using with your printer cable.
Sometimes if you originally installed it using one USB port, it doesn't want to work if another port is used. Although I have not had that problem on this line of Futuras, others have. Try switching the port you're using.
Another possibility is the USB plug on the machine doesn't "seat" very well. That's true of all the Futuras. Make sure that the plug is sitting squarely in the machine. Personally, I tape the plug in using masking tape, then plug and unplug it from the computer side.
SOURCE: Singer Quantum Futura CE-200 Problem
My machine did the same thing. I had several frustrated nights ans then it just started to work. Some suggestions that I had was that there may be dust where the units connect. Not sure what I did, but it worked.
SOURCE: Singer Futura CE100 Connect Error. Check that USB cable is connected and power switch is turned on.
So here's what I did and it worked for me. Somehow the WinDriver that is on the software is uninstalling itself and needs to be listed with the drivers for Jungo for this software to work. I installed the software when I first got the machine with no problems, then suddenly I couldn't open it and was receiving the same connection error. When you go to http://www.futura-support.com/faq/machine.htm#2 to install the drivers, you'll notice their screen shot shows both the CLEM driver and the WinDriver. Check your machine following their instructions to see if you have both listed under the Jungo driver. If not, go to http://www.jungo.com/st/windriver_usb_pci_driver_development_software.html and select the link under "Available WinDriver Toolkits" for your operating systems (I selected WinDriver USB for Windows). It asks a bunch of questions which I didn't know the answer to so I selected "other" on almost everything then entered "NA"or "?" for the other description. Select Download now and it will need to restart your computer. Once done, I looked at the device manager again and now WinDriver is listed under Jungo and CLEM and the software opens, no problems.
This will at least temporarily solve the issue, however, it's a free trial which means the download will expire at some point. Good news is, the windriver is on the futura disk, I just don't know why it's not installing or staying on the machine. I am sending all of this to Singer to figure out what they're missing in the installation files and hopefully get a fix permanently.
Good luck!
SOURCE: Futura 250
Remove your foot control Mine has never been connected while I do embroidaring. Never had I problem.
SOURCE: My Singer Futura CE-250 keeps giving me an error
"PC" symbols on the machine panel if it is not connected to PC and switched on is a normal behaviour.
As for communication failure try to remember whether something on your pc has been changed: windows upgrade, machine got connected to another usb port etc. If any of such changes have been made try to reinstall Futura software. Otherwise launch troubleshooting utility and send its report to futura-support.
SOURCE: Singer CE0100 Futura connection error....
newtosinger, you got a very strange answer. Updates with 64bit Vista/XP and Windows 7 platforms support will be released for all Futura models, just due to higher demand updates for newer machine models are released first. So far updates exist for models ce150/250/350 and ses1000/2000. In a few days will be released an update for ce100/200 that use software 2.5.0.0-2.5.0.2. After that will be released an update for older software versions Futura 1.0.0.x (ce100) and 2.0.0.x (ce200/200E)
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