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This generally happens if the hose system is clogged. No suction so the power head brush just kicks out the dirt and debris you're trying to pick up, and loose stuff that is currently in the hose system. If it has been doing this for quite a while, or has been used with blockage, the motor has to work harder and will eventually burn out, if there is no overheat shut of switch in the cleaner.
Check all parts of the hose system, from the power head to the tank. Clear all clogs. That should take care of the problem.
Another possibility is that the fan blades are broken or worn down. This would result in no suction even though the motor is running.
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