Boston Acoustics Solo volume knob stopped working altogether. Turning it either way does nothing, no volume number appears. Soft reset doesn't fix it. Any thoughts?

Why should it be normal for a radio to lose it's volume/power control? Any solution to this?

I don't know if you will see this or not, your post was 2 years ago. I have the same problem. My volume is stuck at 24. I have tried soft-reset........among other things. One thread says to turn volume down to 00 then press for 10 seconds. I have no control over the volume, so, yeah, thanks for that fix. I found that I could get the volume down by unplugging it,plugging it back in and sometimes the volume would pop up and I could turn it down one notch. I did it till I got to 00.............thought AHA! My problem is solved! No such luck. When I press the volume at 00 and try to hold it for 10 seconds, after 3-5 seconds it just pops back to the station frequency. I also thought that if I could get into the guts and spray the volume control with tuner-cleaner, it might help. No go.......after taking off the cover, I found a bunch of REALLY delicate looking electrical tapes and wires..........I was scared I would destroy something in an attempt to reach the volume control. I hate to trash this radio, the sound is awesome...............great design on the speaker, NASTY design on the controls. I'd be VERY interested to know if anyone, anywhere, has found a fix for this. I think maybe my next step will be hitting it with a hammer.