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Either that or she got into the "service" menu which is usually hidden from the "norm" people. Here is a bit of info on it:
There are many codes available for accessing service menu in various Samsung TV models. You can try following codes one by one until you get access to service menu:
First power off your TV using the remote, then press following buttons quickly on the remote:
Mute + 1 + 8 + 2 + Power
Display/Info + Menu + Mute + Power
Display/Info + P.STD + Mute + Power
P.STD + Help + Sleep + Power
P.STD + Menu + Sleep + Power
Sleep + P.STD + Mute + Power
You can press Channel Up/Down buttons to navigate between available options. To change their values, press Volume Up/Down buttons.
Bad capacitors on the power control circuit board.
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