Sounds like corrupted firmware. Contact the authorized service center for Sony. or, visit this site, sony e-support. This kind of fault/s are not easly repairable by a user.
https://esupport.sony.com/US/p/model-home.pl?mdl=BDVE770W&LOC=3#/howtoTab
If you wish to get some details; check the site linked here. Pull up older posts.
http://electronicshelponline.blogspot.com/
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