There can be a couple of different reasons for this issue to happen. The first thing to know is if you have had an algae issue. If you have had an algae issue, all of the chemicals will not kill the algae inside the filter itself. You will need to comletely empty the filter of sand, wet/dry vac works best, take the internal parts out of the filter and soak them in bleach water, then replace the drain plug and put bleach water in the tank. Scrub the bottom and sides of the tank, a long handled brush works well, and then drain that water out. Rinse out the tank with a hose, reassemble the parts in the tank- MAKE sure that the laterals are in tightly. IF you have laterals with "slots" on one side and solid plastic on the other, the slots MUST GO DOWNWARD, or you will be pouring sand right into the pool.
IF you have not had an algae issue, you may have "packed" sand in the filter. You will need to open the filter up and mix that sand around, being areful not to break a lateral on the bottom.
If there is sand returning to the pool, you may have a broken lateral that needs to be replaced. For an Owner's Manual on the Sand Dollar, use the following link:
http://www.pentairpool.com/pdfs/SandDollarOM.pdf
Hope this helps!
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