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Choose free 2-day shipping or in-store pickup. Sign in Home Support Samsung Galaxy J7 / J7 V Samsung Galaxy J7 V / Galaxy J7 - Remove Battery Samsung Galaxy J7 V / Galaxy J7 - Remove Battery Ensure the device is powered off. Remove the battery cover. Note With the device facing down, utilize the provided slot (right-edge), carefully lift then detach the cover. Remove battery cover Utilizing the notch in the lower-left corner, lift, then remove the battery. Note If applicable, refer to Insert the Battery. Remove battery Replace the battery cover. Replace battery cover Press in on the cover to lock it into place.
If your j7 is removable battery. Pull out the battery and back to unit. Then hold and press home button,volume up and power. Until android logo appear, in the recovery choose wipe data/factory reset. Then reboot your unit
First try just turning off the power to the phone by pressing the power switch and holding it down until it powers off. Then turn the phone back on and see if your password now works. If this does not work, try the extensive list of possible solutions at the following link, some of which actually retain your data:
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Kenny, May have to rest, links below.
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