SOURCE: Rowenta Iron
These are called tamper proof screws and you have to get them from the manufacturer. You have to be an authorized service center to get them. There were too many law suits aganinst the companies so they placed these special screws on the units so the do-it-yourselfers can not open them. I think they just do not want the units repaired and this is their excuse. They would rather have you toss the unit and buy another one. Sorry I can not be of more help.
SOURCE: ROWENTA DE 871 WILL NOT GET
Hi,
Here is a tip that I wrote about Electric Irons and why they do not heat....
Electric Ironnot Heating Up or not Working Right
heatman101
SOURCE: How to disassemble a Rowenta
First remove screw the on the back of the iron. Next pull out on the fill tub on the front of the iron. Pliers might be needed. Another screw will seen at this time. Remove this screw and the sole plate will separate from the top portion of the DE 871.
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