I just got a new Gaggia Synchrony Logic RS from amazon and it only leaks water when we turn it on?

The manual is next to useless. I would find the closest Gaggia Service Centre and ask them to diagnose and fix. It says it needs descaling every 2 weeks, but you have a blockage in a water valve somewhere.

https://wiki.wholelattelove.com/Gaggia_Syncrony_Logic#Descaling

https://www.google.com/search?q=gaggia+syncrony+logic+rs+descale+heater+coil

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With these removable units, you must be very careful, the circular mechanism that does the running of the Y motion need to be properly alligned. You need to perhaps put the back of a knife in it and adjust until all the parts align, Then it must click in easily. If you have forced it in the clip will not release. you need to rattle it a little.

HI
There is a panel behind the brew unit, that has 2 screws. Remove it and clean the coffee residue behind it. That is what drains the pressure relieved after brewing, and has coffee residue that can build up and cause the leak. It should leak into the drip tray though, except when you rremove it.

Check the chamber under the white plastic valve behind the brew unit, it might be blocked with coffee.

Check the site at importika.com they have a list of repair areas any one of them will have a spout in stock.

Contact Saeco in your country

Check the thermostats on the boiler and the boiler element?

If it leaks from the steam wand then you need to get a new steam valve assembly. For the heat you will have to open the machine it is possible that the steam boiler is damaged or that the thermostat on there is bad, use an ohmsmeter to check thermostats and element. There are 2 screws in the grinder, 2 behind the water tank and about 2 or 3 in the front behind the door.

http://www.cafeparts.com/dynamicIndex.asp This site has parts.

Hi,

I think you have get air in the system, try to find a bellows pump or similary. Fill it with water, open the steam knob and take of the water tank, put the pump in the water inlet and press. When the water begins to flow, close the steam knob and put the water tank back.

Best regards
/Mirran