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Sometimes there are problems with unreliable/underpowered usb ports. To start with, make sure you are plugging directly into the computer usb port, not into a usb hub. Try a different usb port. If you are using a laptop, make sure it is running on AC power and not just battery power alone. That's the first step to troubleshoot... If it doesn't work, post more info regarding your computer type and operating system.
Another solution is to make sure you are using the usb cable that came with the camera. For some reason, if I use any other, the computer won't recognize the camera. It's the one with the magnet. In fact, mine has two magnets on it.
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