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I suggest uninstalling the printer, restarting and reinstalling, meanwhile disconnect the printer from the computer and the power.
If the printer still doesn't behave after it has been disconnected half an hour or so it is probably faulty, or the new cartridge might be faulty. My HP printer has a cartridge priming option that must be used after it has been idle for a while or a new cartridge fitted.
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Try putting a bit of isopropyl alcohol in the bottom of the cartridge holder where the ink goes through and letting it sit for a couple hours then putting the cartridges back in and running the cleaning cycle a few times.
The alcohol should help dissolve the dried ink in the print head.
If the self-cleaning cycle does not solve the problem, try turning the
printer off overnight to allow the ink to soften. Turn the printer on
the next day and try printing a test pattern to see whether the problem
has either disappeared or become less noticeable. This ink-saving
procedure can work effectively because sometimes the dried ink on the
print head needs time to soften before the printer head can be cleaned
completely. Try running the self-cleaning utility again one or more
times.
Steps for Manually Cleaning the Printer Head
If the overnight cleaning still does not work, there may be a layer of
thick ink that is blocking the holes of the printer's head. The next
option is to manually clean the printer head. Follow these steps:
* Determine from the owner's manual where the print head is located.
* Remove the ink cartridge from your printer and then dip a cotton
swab in hot water or isopropyl alcohol and rub it against the print
head. This should loosen any crusted ink. NOTE: Be careful, especially
if you use isopropyl alcohol to clean your print heads: Some printers
use rubber gaskets, and if you get isopropyl alcohol on the gaskets it
could dry them out.
* For models where the print head is in the printer, drop 7 to 10
drops of isopropyl alcohol (91% denatured isopropyl alcohol - not
'rubbing' alcohol) down the ink receptacle area where the ink actually
flows from the cartridge into the head. Run a few self-cleaning
utilities. If possible, allow the printer to sit a few hours or
overnight and repeat the self-cleaning utility.
* If the print head is in the cartridge, soak the cartridge print
head in hot water. Allow it to soak overnight. Dry the print head area
with a paper towel. Repeat the self-cleaning utility.
* If the hot water soak did not unclog the print head, place the
cartridge printer head in isopropyl alcohol and allow it to soak
overnight. Use a damp paper towel to wipe off the print head area and
dry carefully. Try the self-cleaning utility again.
* If the alcohol soak did not unclog the print head in the cartridge
you may need to purchase a new cartridge. This will provide new print
heads that won't be clogged. Contact a service technician for repair of
print heads in the printer if the alcohol did not unclog the printer
head.
You probably have a plugged print head or the black ink feed is plugged.
Depending on how bad it is you may find it easier or even cheaper to replace the printer.
If this is a ink caused problem you stand a chance of fixing it if you are patient but you might go through half an ink cartridge to get it working, If it is stubborn it can take 20 or 30 cleaning cycles before you see any black. You can try using household vinegar (dissolves the dried ink) on a qtip or lint free paper towel to try to clean the print head. To do this you remove the ink cartridge and very gently rub the towel with the vinegar on the print head. This might require you to move the print head to one side so you can see the actual print area (where the ink comes out). Keep doing this until the towel starts to come clean ie not as much ink coming off. Then run a few print cycles and if this works your printer will print as good as the first day you had it.
The next stage would require filling a old clean ink cartridge with vinegar and running cleaning cycles. Usually can be pretty messy and you should rethink buying a new printer but will really clean things out.
It is also possible that the print head has picked up clay or paper lint from the paper and this has hardened like a cement. That means replacement.
As much as I hate to say it, you might just try a purchased cartridge to see if there is a problem with the refills. If it doesn't print, then you can keep it as a spare and we can try something else.
If it does print, then might double check the refilled cartridges.
Have you tried a cleaning cycle? If not, try one (right click the little printer icon in the bottom right corner of the screen and select head clean). Now run a nozzle check (right click the little printer icon in the bottom right corner of the screen and select nozzle check). Is there any sign of ink on the paper. Try up to three cleaning cycles. If ink is now flowing, but not yet perfectly, don't carry out any more cleaning cycles. Just leave the printer for 24 hours (to allow any air in the print head to disperse). Then repeat the cleaning cycle/wait process. It may take a while to restore a perfect nozzle check print.
If you have already done lots of head cleans with no result, are you sure you have good ink cartridges properly installed? The printer determines the amount of ink left in the cartridge by counting the number of ink "shots" when printing, head cleaning etc. This information is stored in the "chip" on the cartridge. Thus, it is not an actual measurement of the ink left, but an estimate calculated by subtracting the total shots from the original full ink quantity. This estimate can sometimes be grossly in error, usually due to a cartridge replacement not being carried out correctly. To eliminate this possibility, buy a new set of compatible cartridges on E-Bay - they're very cheap. You can always re-use the old ones later if it turns out they DO have ink in them.
If none of the above works, then you may have blocked print head nozzles. You can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves out of its parking position, pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully into its parking position so that the cup full of fluid comes up over the print head. Do not turn the printer on at any stage in this process. Leave this for at least 24 hours, then turn the printer on and try a head clean/nozzle check again. If you get any black ink on the nozzle check, then there is hope! Repeat the process until you get a full black nozzle check. If nothing, repeat the process once more.
If still nothing, post a new comment detailing what you have done and the results.
Have you tried a cleaning cycle? If not, try one (right click the little printer icon in the bottom right corner of the screen and select head clean). Now run a nozzle check (right click the little printer icon in the bottom right corner of the screen and select nozzle check). Is there any sign of ink on the paper. Try up to three cleaning cycles. If ink is now flowing, but not yet perfectly, don't carry out any more cleaning cycles. Just leave the printer for 24 hours (to allow any air in the print head to disperse). Then repeat the cleaning cycle/wait process. It may take a while to restore a perfect nozzle check print.
If these actions produce no positive results, or if you have already done lots of head cleans with no result, and you're sure you have a good ink cartridge properly installed, then you can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way.
Look inside the print head parking area on the right and you will see a rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head fully into its parking position so that the cup full of fluid comes up over the print head. Leave this for at least 24 hours, then try a head clean again. Repeat this process again if necessary.
If still nothing, it looks like you may have a failed cyan print nozzle I'm afraid, or some other internal problem. This will require checkout by a Technician. Make sure you compare the cost of repair with the cost of a new printer!
There is a design reason why the print heads are changed when you change an ink cartridge is changed. The print head isn't made to be reused and the quality of your print will suffer at some point if you reuse the same print head 6 or 7 times. I would get new cartridges and be happy with the print quality that a new cartridges will bring.
The CX series printers use a pigment based ink, and if it dries it frms a semi hard gooy substance on the printer ink input pins.
Sometimes after the insertion of new cartridges (Ensuring the yello tab is removed) and letting them sit overnight (to soften the ink blob) and running several cleaning cycles can unblock the ink "jam". Note: Epsons printer head need ink to cool them when printing (Sort of like oil in a car) so don;t try to print withot having ink flowing to the heads. It can also ruin the print head by overheating.
If all else fails there are several companies that sell inkjet cleaning solution. You may need a couple of cartridges to flush blocked jets but if will most likey work if the print head is still functional.
Otherwise, the technican is correct, you may need to purchase a new printer.
Note; For the future... Never let the ink run out of any cartridge without immediately replacing the cartridge. Never remove an empty cartridge without replacing it immediately.
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