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Is it the remote not working or the receiver not receiving
take your remote and point the lens at the camera of your phone
turn the camera on and when you press the remote button ( any button ) you will see a white dot on the phone screen if it is working
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Does the power light come on? If not, check the power cord and power outlet on the wall. Maybe plug in a table lamp to the wall power outlet to make sure the outlet is working. If the power light is on, check the Mute button on your JBL remote control. Also check the Mute button on your TV if sound and picture go through the TV first.
We had a Harman Kardon soundbar (model SB30) made by the same company as your JBL. It worked great for a few months. Then there were a couple of funny high-pitched sounds that stopped when we turned the soundbar off and back on. Then a day or two later we truned on the soundbar and it was completely dead - no sound at all. Harmon/JBL replaced the soundbar under warranty with a refurbished one which lasted about two weeks and dies the same as the first one. Finally, they replaced the second one with a higher model (the SB35) which is still working, although it occasionally makes a rapid clicking noise for a moment here & there.
PAIRING THE JBL SB400 FOR WIRELESS OPERATION
After turning the soundbar and subwoofer on for the first time, you will need to "pair" the subwoofer and soundbar so they both operate at the same wireless frequency. To pair the units, press the Wireless Pairing switches on both units within 30 seconds of each other. The units will communicate with each other and operate at the same frequency.
Unfortunately, this is a fairly common problem with many small consumer electronics. The way that the devices are manufactured, there is an IR receiver that is soldered onto the PCB inside the unit. Sometimes this circuitry fails. There aren't any options on the Radial that would turn the option the remote off. Your best bet is that if the unit is still within the return period of the store you purchased it at, to return if. If it is outside of the return policy, I would give JBL consumer line a call to get the unit serviced, or get a replacement. Good Luck!
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