Hi
If there is water on top of the machine when you remove the water tank, this is whats happening.
There is a seal on top of the machine under the water tank. To get to it, remove the water tank, and set aside. There is a large doughnut shaped cap on top of the machine. Slip a screwdriver on the outside edge of the cap and pry up gently. When it snaps up, go to the other side of the cap and do the same. There is a black seal in the center and if you stick your finger in the center and it lifts out it need to be replaced. Clean any residue inside the opening with a Q-tip.
When you get the new seal, it won’t slip in. Insert it at a slight angle (double lips down), then take your finger nail and run it around the bottom edge of the seal until it slips in, then push down. Snap the cap back on and your set to go.
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