Flip Ultra HD -- can't upload videos into FlipShare v. 4.5 -- I keep getting the following error message when FlipShare opens after I've connected the Flip camcorder to the PC -- "An error occurred while interacting with your camcorder. Please make sure your camcorder is connected to your computer" Been back/forth with Flip support -- the recommended solution of uninstalling/rebooting/reinstalling doesn't fix the problem. I have an HP PC running WinXP. Any guesses as to a fix.

Tony, we are recently running into the same issue. If you are only looking to use Flipshare to save and/or compress your videos, we found that you can do the following after clicking through the error messages:
Use the top menu and select Share -> Online -> Others ...

You can then upload this compressed video to other sharing sites.
- Ryan

go control panel > go to programs and features > high light flip share and all flip share lines ( one at a time )
click on uninstall again until all of the lines are deleted

problem is the dial up connection

I had the same issue with my new ultra hd and my 2008 imac. Basically, I just downloaded flipshare from pure digital's website and all is good. Another problem I have run into is that when I first plug the camera in, it asks if I want to update the cameras software, when I click 'yes', it gives the error, "unable to update camera software."
Last but least, Imovie 08 gives an error when I try to import the movies. No biggie, I just double click on the "dcim" folder in the flip video folder of the camera and I can drag the videos to my desktop, then into Imovie.
So far, not the seamless experience I was expecting, as this unit is supposed to be 100% compatible with mac's.
Steve

If you find a solution please let me know! Thanks

Flip video camcorder has made its name world wide. It's very creative, cool and super simple. You can email videos (it will automatically compress and reformat the video to an acceptable size), save videos locally (you can organize them by creating folders), share videos online via AOL and edit them as well. It also has very simple yet functional video editing capacity; the four family members Flip Mino, Flip Mino HD, Flip Ultra and Flip Ultra HD will definitely meet demands of a large quantity of population with different preference.

At the time we are happy for ourselves for having purchased it to make some memorable videos that we can share in a blink of the eye with our friends and family. We find there is something flip video just can’t do, flip video produces h.264 and mp4 files. But some one would prefer the. Mpeg file as output format. Is there a shortcut to convert flip to mpeg?

Flip video to mpeg converter is a very powerful and easy-to-use Flip Video to mpeg video converter app. It can convert any Flip video to mpeg with flexible settings and high conversion speed. The program supports Flip Mino, Flip Mino HD, Flip Ultra and Flip Ultra HD. Flip video to mpeg converter allows you to convert multiple video files at a time, trim your video files to capture your favorite video clips, crop movie video, and set movie effects and so on.

HERE IS WHAT FLIP VIDEO SENT FOR A FIX:
Dear Suzie,

Thank you for contacting us.

We will need to try to uninstall and reinstall the FlipShare program on your Macintosh computer. To do this please try the following:

1. Please open your HD and in the search field type “3ivx”. Drag all 3ivx files into your trash can, and empty it. To uninstall FlipShare on your Mac, please go to MacIntosh HD > Library > Application > Support > Flip Video > FlipShare Uninstaller
2. Reboot the computer

If you are receiving the message, "Unable to update database file," when upgrading to FlipShare 5.6, there may be a corrupted file within your existing FlipShare database.

Please try the following to upgrade to the current version of FlipShare and import your videos into the application.


1. Copy your entire FlipShare Data folder onto your desktop or another drive
- the FlipShare Data folder can be found in "Username">Movies>Flip Share Data>
- ensure that you have copied all of the contents of the FlipShare Data folder and have secured a complete back-up of this file

2. Delete the FlipShare Data folder from your "Username">Movies>Flip Share Data>

3. Uninstall FlipShare
- MacIntosh HD > Library > Application Support > Pure Digital Technologies > FlipShare Uninstaller

4. Reboot your computer

5. Click on the link and follow the on-screen instructions to install FlipShare 5.6 onto your computer

For Macintosh systems (including Snow Leopard): http://download.theflip.com/update.theflip.com/app/fvsw/561/update/Setup_FlipShare.dmg

6. Once FlipShare 5.6 has fully installed, launch the program

7. Go to the Help directory and choose "Recover other FlipShare files..."

8. Click Proceed and select the Videos folder of the drive where you saved your FlipShare Data folder
- the FlipShare Data recovery tool will import your videos into FlipShare


Should the issue persist, please do not hesitate to contact us again so we may further troubleshoot.


Thank you,
Flip Video Support

You will to convert the Video to .flv format to be able to play.

Have the same problem with my Flip Ultra HD on my MacPro! Who can solve the problem??