Tv displays "xtraview alert waiting for communication from primary decoder" however I don't have xtraview activated??please help!!!

https://answers.techzim.co.zw/21997/how-do-activate-my-openview-dercoder-fro-zimbabwe-bulawayo
The decoder must be activated using the cellphone by entering *120*6843*1# and then follow the menu. If you receive any of these onscreen notifications you will need to reactivate your decoder: 1. Press the 'HELP' button on your Openview remote control to display the help screen. https://www.spacetv.co.za/wp-content/uploads/2018/11/openview-brochure.pdf

get a new decoder

Hi,

You will need to provide more information about the devices and connections.

Check the remote control for its infra-red emission. Check it with fresh batteries. Check by pressing all the buttons on it; and see whether all of it generates infrared signal while pressing. If it is found OK, check and replace the infrared sensor inside the TV. If you wish to get some details; check the site linked here. It has details about how to check a remote control; by one among the post. Pull up older posts. If the remote control is found OK; check and replace the infra-red sensor inside the TV. Contact any service technician.
http://electronicshelponline.blogspot.com/
http://schematicscom.blogspot.com/
http://homenol.blogspot.com/
Search the site by type in this key phrase "how to test a remote control "in the "search box at the top right of the display window of the Homepage" to get the related post quickly.

Can you verify the error code? 092-315 does not appear in the error code site. See link below

How To Search for a Fault Code WC7220 / WC7225 Fault Code Page
To search on a fault code, enter one code at a time. The codes will be displayed on the Touch Screen.
Fault code format: A 3-digit number, followed by a 3-digit number. For example, 010-352.
Viewing Fault and Alert Messages on the Control Panel
When a fault or alert condition occurs, a message will be displayed on the Control Panel to inform you of the problem. Alert messages inform you about printer conditions, such as low supplies or open doors, that require your attention. Fault messages warn you about printer conditions that prevent the printer from printing or degrade printing performance. If more than one condition occurs, only one displays on the Control Panel.
To view a complete list of active fault and alert messages:

1. Press the [Machine Status] button on the Control Panel.
2. Select the [Active Messages] tab.
3. Use the Down arrow and select [Faults], [Alerts], or [Faults & Alerts].
4. To view details, select a fault or alert.

Viewing the Fault History on the Control Panel
When faults occur, they are logged in to a fault history file by date, time, and fault code. Use this list to identify trends and resolve problems.
To view the fault history:

1. Press the [Machine Status] button on the Control Panel.
2. Select the [Active Messages] tab.
3. Select [Fault History]. The screen displays the number, date, time, and image count for each fault code.

The following table represents the system area as represented by the first 3-digits of the fault code:
Chain Description 303 Communications Error 305 Duplex Automatic Document Feeder (DADF) 310 Fusing 312, 313 Finisher 371 - 375 Paper Tray Feed 377 Sensor / Interlock Fault 391 Drum Cartridge / Waste Toner

http://www.support.xerox.com/support/workcentre-7220-7225/support/enus.html

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