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Joanna Czaplicka Posted on May 21, 2016
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I dropped paper towel behind the drum in the top load washing machine. Do I need to worry?

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Ron F

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  • Expert 135 Answers
  • Posted on May 21, 2016
Ron F
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Joined: Nov 09, 2008
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Maybe not.
Unplug the power from the wall.
Take a putty knife blade and bright light, find the catches at the front of the machine at the gap just between the top and bottom an inch or so in from both sides. Slip the putty knife in at the catch and apply pressure to the highest part of the catch while gently lifting the lid on the side until it releases. Do the same to the other front catch until it releases. Now hang on to the hinged door lid while opening the whole lid towards the rear and fish out the lost item. Gently close the whole lid and while it is resting on the catches, give the lid a final press down to latch the lid closed on the latches. Plug the machine back in and feel the accomplishment of a DYI'er!

I would rather you recover the errant object than risk harm from it getting into the motor. If it is too far to reach, use a yard stick with masking tape attached to snare the paper towel with the sticky side of the tape extending off the end of the stick.

Good luck!

Testimonial: "Thank you very much Ron. I will try this. Regards."

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Related Questions:

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1answer

Does washing machines need to have a minimum weight to wash properly?

No, it just needs to be evenly balanced. For instance, you can wash one pair of underwear if you wish, (although wasteful) and it will wash fine because it is light. If you try to wash one hand towel, it might throw the drum off balance on the spin. However, if wash two towels, it will be fine because they will find the balance spots themselves. The best washing is done with a medium load so that the the washing is picked up and dropped from the top of the drum (front loader), not so critical with a top loader.
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It looks like the drum in my kitchenaid washing machine has dropped, why what would cause this issue?

Broken support springs and most likely a worn out drum bearing. You really need to take it apart to determine the needed parts for repair. You can contact www.repairclinic.com for help in the repair and needed parts.
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I have a 2 year old machine leaving oily spots on cloting

Drop a top of the range/high quality dish-washer tablet into the drum along with an old towel - the towel will help scrub the cylinder.

Then simple run a hot cycle on the washing machine!
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Greese spots on laundry from my G.E. washer

need these questions answered 1st in order to address your issue. are the spots black grease as in the type of grease used to lubricate the drum mechanism? also, did you purchase the washer new or used and have you ever had it serviced?
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How to clean Kenmore Oasis Washer. I cannot find my user guide.

Hello there:
please use these simple steps
What You Will Need
  • Lemon Juice, Lime Juice or Vinegar
  • Borax
  • Spray Cleaner
  • Paper Towels
  • Q-tips
  • Bucket
  • Vacuum with hose attachment
Important Safety Tip: Before attempting to clean your washing machine, it is important to UNPLUG YOUR MACHINE. NEVER attempt to clean your washing machine when it is still plugged in as you run the risk of electrocution!
Cleaning the Washing Machine:
  1. Start by using the spray cleaner and paper towels to wipe down the top, front, and sides of the washing machine. This step alone makes a big difference in the appearance of your machine.
  2. Next, we will work on cleaning out the inside of the machine.
  3. Spray some cleaner onto a couple of paper towels and use it to wipe down the underside of the lid, and under the lip of the washer.
  4. Now it’s time to clean the basin of the washer. Fortunately, the machine will do most of the work for you. You will need to run several cycles to get the machine completely clean.
  5. Begin by filling the washing machine using the hot water and largest load setting.
  6. Add 2 cups of lemon or lime juice if you have rust problems or 2 cups of vinegar for odor problems. If you have both problems, run a cycle of each.
  7. Allow the washing machine to run through a complete wash and rinse cycle.
  8. Fill the washer a second time with hot water on the largest load setting.
  9. Add 2 cups of bleach to the water. This will aid in stain removal.
  10. Allow the washing machine to run through a complete wash and rinse cycle.
  11. If all of the stains are removed, run an additional cycle without adding anything to the water. This will allow any remaining residue to be rinsed away thoroughly.
  12. Remove the bleach dispenser and fabric softener dispenser and soak them in a bucket of warm water.
  13. When they have soaked long enough to loosen most of the build-up, remove them from the water and lay them on a paper towel.
  14. Spray them with the spray cleaner and wipe away any dirt using the paper towels. Use Q-tips to remove dirt from corners and tight areas.
  15. Dry the dispensers and return them to their original places in the machine.
  16. Use the vacuum with the hose attachment to vacuum all around and under the washing machine. A large amount of dust tends to accumulate behind the washer and dryer, so take extra care in vacuuming all the dirt away, especially from cords and electrical outlet areas. This not only makes it cleaner, it helps to alleviate a possible fire hazard.
  17. This is a good time to check the hoses and make sure they are securely attached. If not, you may be mopping the floor soon too!
Additional Tips and Advice:
  • If you have stubborn stains on the inside of your machine, there are cleaning products designed for washing machines that are available at most hardware and home improvement stores.
  • If your clothes have picked up the odor from your machine, wash them with a cup of borax.
  • Front loading washers tend get a build-up over time that leads to unpleasant odors. There are natural cleaners available to remove the fungus and get rid of the odor. However, to keep it away, you may need to change your detergent and/or fabric softener.
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We went to tumble dry towels but when going back to the machine the drum was full of water and the towels soaking wet! Now we can't get rid of the water in the drum. We even tried to run a program to drain...

If you can, lay the drain outlet hose down to floor level, and let the water run into a bucket or similar.
Then check the filter, which should be located at the bottom front right of washer behind drop down flap.
Remove and clean by unscrewing it anti-clockwise.
Hope this helps.
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Drum will not drain

There is a rubber boot from the wash tub to the pump. At the tub end of the rubber boot is a plastic ball slightly larger then a ping pong ball. The space around the ball was plugged with paper towel. The paper towel pieces were removed and the unit reassembled. Access to the rubber boot required removing both the front and back panels.
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Laod with bath towels won't spin out

hi, you may find that the towels when wet are to heavy for the belt to grip the drum if it spins with normal clothes in you need to reduce the load when you wash your towels, hope this helps.
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Dropped foreign object into corner opening

no you can lean the machine backwards and should be able to remove it with out any disasembling of the unit, if it did not fall all the way to the bottom and you can not remove it it will not hurt anything
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