If you've done it correctly, a confirmation message tells you that reset instructions have been sent to the BlackBerry ID e-mail address. For security reasons, the reset instructions don't go to your BlackBerry smartphone or to your BlackBerry PlayBook. The idea is to prevent an unauthorized user from picking up either device and gaining control of it.
You can log in also on any other e-mail-capable device other than your BlackBerry PlayBook or BlackBerry smartphone. The message comes from [email protected]. If you can't find it, check the spam folder.
A web browser should load on the device; if it doesn't, tap the link and copy; then open a browser and paste it there.
How to Reset BlackBerry ID Password for Your PlayBook
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