Hi Crystal,
This is our recommendation as well.
Regards,
We're working to eliminate this issue in a future update.
UPDATE:
If you have tried the above and it didn't work, try this:
Maya
Motorola Support
SOURCE: Racer0ne moto razr v3 battery wont charge
dirty contacts
clean the plug in contacts
if posable ask a friend to try there charger
SOURCE: my iphone died from low battery and will take charge but not turn
sounds like you need a new battery, this is a tough one to fix... i would search craigslist for people that will fix it they are everywhere.
SOURCE: moto g 2nd gen screen not turning on
Angelica
Contact us for options. CONTACT US
Mark
Motorola Support
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