Question about Dyson DC40 Multi floor Upright Vacuum Cleaner

1 Answer

Brush bar stops rotating when I recline the upright part beyond 45 degrees. Brush bar rotates but if I move the machine too far away, increasing the angle it stops. All cleaned out etc

Machine about 2.5 years old

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  • Dyson Master
  • 1,603 Answers

There is a switch in the ball which is activated as you pull the handle back from the upright position. The lever that activates the switch pivots as the handle rotates backwards. Try to determine if this lever could be broken or mislocated somehow..

Posted on May 07, 2016

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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chrispurs1
  • 372 Answers

SOURCE: brush does not touch floor when handle > 45 degrees

Hi.

I have come accross this a few times over the years,
I have found that the only way to rectify this is to fit new internal hose (short transparant hose under machine)
When a new one is fitted the spring coil action from the hose pushes head flat down to floor.
Hope this helps you.

http://dysonmanuals.llc.nu/

Chris.

Posted on May 04, 2008

ukvacfan
  • 328 Answers

SOURCE: The brush bar on my Dyson DC17 stopped turning.

If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.

Posted on Apr 02, 2009

  • 143 Answers

SOURCE: Brush not rotating

drive belt most likely broken.

Posted on Sep 14, 2009

  • 2 Answers

SOURCE: beater brush bar will not work

they are not made to work in the upright position. the beater bar only runs when in the non upright position

Posted on Aug 05, 2010

  • 17 Answers

SOURCE: brush not rotating when in the recline position

If the suction motor comes on and you push the switch for the brush and get no response it is possible it is the switch.Many times it's the motor in the head that goes out.If the vacuum is less than 5 years old Dyson will refer you to a service provider and repair it under warranty on both counts. 1-866-693-9766 www.sewvac.com

Posted on Jan 28, 2011

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1 Answer

Our DC41 is impossible to push on carpet. Is there an adjustment to do? Almost like there is too much suction.


See if the following information can help.

CARPETS OR HARD FLOORS

• The brush bar will always default to 'ON' (spinning) each time you switch the

appliance 'ON' and recline it for cleaning.

• The brush bar will not rotate when the appliance is upright.

• To switch the brush bar 'OFF' (e.g. for delicate rugs and hard floors):

- switch the appliance 'ON'

- recline the appliance

- press the brush bar 'ON/OFF' button - the brush bar will stop spinning.

• The brush bar will automatically stop if it becomes obstructed. See 'Brush bar -

clearing obstructions'.

• Before vacuuming your flooring, rugs and carpets, check the manufacturer's

recommended cleaning instructions.

• Some carpets may fuzz if a rotating brush bar is used when vacuuming. If this

happens, we recommend vacuuming in 'hard floor' mode and consulting with

the flooring manufacturer.

• The brush bar on the appliance may damage some carpet types. If you are
unsure, turn 'OFF' the brush bar.

Dec 31, 2014 | Dyson Bagless Upright Vacuum DC41 Animal

1 Answer

Brush bar doesn't rotate dc24


Hi there, it's Jack at Dyson.

DC24's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar, you should be able to reset your machine as shown in our video guide:


It may help to use something like the eraser-end of a pencil to press the red reset button - you should feel a click as it engages.

Please note, the brush bar will never rotate when your machine is standing upright. Make sure you recline your DC24 into the normal vacuuming position before testing it.

I'm confident this will resolve the issue, but if you would like some further advice from our experts, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Sep 27, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brushbar not turning


Hi there, it's Jack at Dyson.

DC03 doesn't use a traditional user-replaceable belt. Instead it has a brush control clutch mechanism which allows you to turn off the brush bar when cleaning hard floors and delicate rugs.

If the brush bar doesn't seem to be rotating, it's worth double-checking you have the brush control set correctly. When the machine is reclined into the normal vacuuming position, the brush control should move to the Drive/On position:

f5e01f4a-b0fa-4e83-85e1-e63ee334ebef.jpg

Please note, as a safety feature the brush bar will never rotate when the vacuum is standing upright.

If you're confident the brush control is in the correct position, but the brush bar still won't rotate, please give our freephone UK Helpline a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

Sep 16, 2014 | Dyson DC03 Bagless Upright Cyclonic Vacuum

2 Answers

All belts are good but brush will not turn


Hi Nabil, it's Jack at Dyson.

If you have a DC14 and the brush bar isn't rotating, it's worth checking to make sure the brush control on the cleaner head is set to 'Carpets', and not 'Hard floors'.

http://www.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-turn-with-the-power-on

Tip: The brush bar will never rotate when the machine is standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

If you're confident the brush control is set correctly, but the brush bar still won't rotate when the vacuum is reclined, please get in touch directly so we can help further. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 19, 2013 | Dyson DC14 All floors Bagless Upright...

1 Answer

My brush is not rotating


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC33's brush bar is not rotating. This is likely to be because the brush control on the cleaner head has accidentally set to 'Hard floors'. In this mode, the brush bar will not rotate. Please recline your machine into the vacuuming position, turn it on, and make sure the brush control is set to 'Carpets'.

I'm confident this will resolve the issue, as using and replacing the wand will not have any effect on the function of the brush bar. It's also important to note that the brush bar will never rotate when the machine is standing upright.

If you would like further assistance after you've checked the brush control is correctly positioned, please get in touch with us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jul 21, 2013 | Dyson DC-33 MultiFloor Upright Vacuum...

1 Answer

Dc24 broken belt. Where do I get a replacment!


Hi there, it's Jack at Dyson.

DC24 uses a belt engineered to last the lifetime of the machine. It's protected by a safety cut-out system, which shuts off the brush bar if something jams it. If the brush bar in your machine isn't rotating, it's likely the machine simply needs resetting. This is simple to do - please follow the steps shown in the video below.

The brush bar will never rotate when the machine is standing upright, so make sure you recline your machine into the vacuuming position before testing it after the reset procedure.

I'm confident that this will resolve the issue, but if you would like any further advice, please give our freephone customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 31, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson DC 24 brushbar motor stops working , every so often , I press the reset button then it works for a while and stops again till I press reset again.


Hi there, it's Jack at Dyson.

DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like there may be something in the cleaner head which is jamming the brush bar. It's also important to remove any threads or hair from around the brush bar regularly. Please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Nov 25, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Brush does not rotate when switch is on


Hi, mine did the same thing last week. I took off the end cap that holds the brush in place, and noticed inside the cap a piece was broken. Got a new end cap from Dyson, and it works fine now. Also, roller will not work in the upright position. You should recline the handle, then turn the vacuum on and make sure the brush switch is on. Hope that helps.

Jul 09, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

New Dyson DC24 ball vac 2nd time using brush stopped rotating when caught on short rug fringe/ no mat`l caught


Hi there,

Your DC24 is equipped with a sensor which shuts off the brush bar if something jams it. You can reset the machine by following the steps shown in the video below. You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.
If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brush roller will not rotate on Dyson dc04 absolute


The brush will not rotate when the machine is upright. The brush only rotates when it is reclined; in use.
On the side of the housing where you place your foot to recline it is a round knob. Turn it one click clockwise if you can; to the "auto" position.
If the brush doesn't turn then when the machine is reclined, it needs attention to the belt and/or clutch mechanism.

Jan 13, 2011 | Dyson DC04 HEPA Bagless Upright Cyclonic...

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