My dyson dc41 is leaving stripy marks on the carpet. Is there anything I can do to resolve this? Thanks.

There is a small wheel in thr middle of the sole plate in front is this could be the issue

Hi there, it's Jack at Dyson.

DC41 is engineered and tested to work across a wide range of hard and carpeted floor types. The soleplate adjusts automatically for optimum performance, and the brush bar can be switched off to protected hard floors, delicate rugs or long pile carpet.

We're keen to take some additional details about your DC41 and the particular carpeting you're having difficulty with - we may have some suggestions that will help. We'll also check your particular DC41 is working as well as it should be.

When you have your DC41 easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Your problem is with the centre wheel. This article will explain everything: http://dysonmedic.co.uk/dyson-dc40-dc41-dc50-hard-to-push-sticking-to-the-floor/

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty pushing your DC41 on hard flooring. However I'm confident I can help you resolve this - if you can email me directly at [email protected], I'll be in touch as soon as possible to take some further details. If you have the facility to attach a clear photo of the underside of your vacuum's cleaner head to your email, that would also be very useful to me.

I'll look forward to hearing from you.

Hi Chris,

It's normal for your machine to become warm in use - like most Dyson vacuums, DC41 Animal will shut itself down for protection if it starts to overheat.

However, the popping sound and change in performance you've described suggest that something is blocking the machine. This is simple to resolve following our online troubleshooting checks: http://www.dyson.com/support/dc41/dc41-irspu/diagnosis-root-menu/performance-flo-area-check-dc41/flo-brushbarvid-dc41/redirect-to-performance-flo-base-dc41-checking-the-internal-hose/performance-flo-base-dc41-checking-the-internal-hose

It's also a good idea to give the filters a wash - in normal use this should be done at least once every three months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

If you'd like further advice after you've given this a try, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Alan, it's Jack at Dyson.

Like all Dyson upright vacuums, DC41 Animal includes a motor-driven rotating brush bar. This includes stiff nylon bristle tufts which sweep into the carpet pile, agitating out dust, grit and stubborn pet hair. This will also have the effect of raising the carpet pile where it's been trodden down from daily use - this is what causes the tracks you've noticed. You can see how DC41's brush bar and cleaner head are engineered to work in the video I've attached.

It is possible to turn off the brush bar using the silver brush control switch next to the red on/off switch. However, the brush bar is an important factor in effective carpet cleaning and we would always recommend vacuuming carpets with the brush bar turned on - with the exception of delicate carpets or rugs.

It does sound like your machine is working correctly, in the way it was designed. I hope this information is useful to you, but if you would like some further advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Hi Patricia, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC41 Animal. If it's stuck in the upright position, this may be due to a blockage in the changeover valve. This should be simple to resolve - please follow the steps shown in our online Support guide to locate and remove any obstructions:

http://content.dyson.com/support/help.asp?article=1580&product=DC41-IRSPU

I'm confident this will resolve the issue, but if you do need any further advice you can reach our experts by calling 0800 298 0298 (UK), or 1-866-693-9766 (US). If your machine needs a repair, we will be able to confirm if this is covered under our 5-year guarantee.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Hi Patricia, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC41 Animal. If it's stuck in the upright position, this may be due to a blockage in the changeover valve. This should be simple to resolve - please follow the steps shown in our online Support guide to locate and remove any obstructions:

http://content.dyson.com/support/help.asp?article=1580&product=DC41-IRSPU

I'm confident this will resolve the issue, but if you do need any further advice you can reach our experts by calling 0800 298 0298 (UK), or 1-866-693-9766 (US). If your machine needs a repair, we will be able to confirm if this is covered under our 5-year guarantee.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Hi there, it's Jack at Dyson.

DC41 Animal's cleaner head is designed to self-adjust to different floor types - so you don't need to bend down to adjust a dial. You can see how this feature works in the video below. In addition to this, next to the red on/off switch you'll see a silver brush control switch, which allows you to turn off the brush bar for hard floors and delicate carpeting.

Carpet manufacturers sometimes recommend vacuuming certain types of carpeting with the brush bar turned off - we'd suggest checking directly with the manufacturer of your carpets to ensure you're cleaning them correctly.

If you'd like any further advice on using your DC41 Animal, please email us at [email protected] and one of our experts will be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com