I agree with the guy from Sony, the reason for this is the HDMI cable should support the transfer of audio and video over the same cable, if your only getting video over it, the cable could be defective, or its possible that you have another cable in the spot where speakers should go that is over riding the HDMI.
What exactly is the HDMI cable plugged into? Is it direct from TV to PS3?
If you have a stereo set lying around that supports HDMI - try having it run through that.
Is the TV muted? check if you can get sound while watching normal TV channels.
Worst comes to worst, use RCA Plugs remembering that the composite video is (yellow) and stereo audio is (white and red). You don't need to connect the composite video, but connect the stereo audio.
If this did not solve the problem, please leave a comment and I'll get back to you once I can =)
A lot of times you have to change the type of audio output from the ps3 to the tv, You might have the wrong output audio types selected.
I had the same problem, great pic, no video for games. but would play dvds with sound. restored my system and bam it worked great!
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I went to take the monster cable back this a.m. and all of a sudden, I have sound again! Can this happen if the PS3 gets too hot, or something? Thanks for your help!
Well, we fixed it. After my last post, audio was only working on dvd's and not games. Bought a new HDMI cable and that still didn't fix problem. Called Sony back and he had me restore files and that fixed it! Who new?! I don't know why the tech last night didn't have me do that. Would've saved me a trip to Best Buy! Thanks again for your help!!
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