I cant unlock my tablet my kid locked me out

If you set a pass code (or pattern) that you cannot remember, please enter the wrong password (10-20 times) until you are prompted to sign in via your google account. Please note, this will only work if you have already setup your google account on the tablet. If you have not set up a Google (or Gmail) account on the tablet, you will have to perform a firmware install, which will revert the tablet back to factory settings.

https://support.google.com/?hl=en

1 (650) 253-0000

its brand new and you forgot everything already if you did the google mail password assist then open that if dont know that or didnt do it can try provider for assistance and most lockouts are either 1hr or 24hr

There is nothing in the manual.
http://www.kocaso.com/manuals/SX9700/SX9700_User_Manual.pdf
If you set a pass code (or pattern) that you cannot remember, please enter the wrong password (10-20 times) until you are prompted to sign in via your google account. Please note, this will only work if you have already setup your google account on the tablet. If you have not set up a Google (or Gmail) account on the tablet, you will have to perform a firmware install, which will revert the tablet back to factory settings.

Support Troubleshooting Guide

On the Google sign-in page, click the "Need help?" link.

If you set a pass code (or pattern) that you cannot remember, please enter the wrong password (10-20 times) until you are prompted to sign in via your google account. Please note, this will only work if you have already setup your google account on the tablet. If you have not set up a Google (or Gmail) account on the tablet, you will have to perform a firmware install, which will revert the tablet back to factory settings.

Support Troubleshooting Guide

If you set a pass code (or pattern) that you cannot remember, please enter the wrong password (10-20 times) until you are prompted to sign in via your google account. Please note, this will only work if you have already setup your google account on the tablet. If you have not set up a Google (or Gmail) account on the tablet, you will have to perform a firmware install, which will revert the tablet back to factory settings.

Support Troubleshooting Guide

I fear a factory reset is your only option. But that's not much of an issue if you use Google backup as everything will be downloaded again when you first log back in to your google account.

She can Reset her password

1. Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you. If you don't get an email:
   • Check your Spam or Bulk Mail folders
   • Add [email protected] to your address book.
   • To request another email, follow the steps to recover your account .
   • Check all email addresses you might've used to sign up or sign in to your account.

Account support

you should take it to the place were u got it from and see if they could unlock it