How do I get edge 120 to ring when outside calls come i? Several of our phones do, but a couple of them don't. Can't find anything in the manual about setting a phone to be one of the phones that ring when outside calls come in.

Question edited for clarity.

Phone your phone service provider. That isn't a problem with the phone it is a line fault outside the property. Normally wet or badly corroded contacts up the pole or in an connection box above or underground..

There is no way to disable a line

https://www.telcotel.com/comdial/edge%20120%20userguide.pdf

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Normally when calls go directly go to voicemail, there are a couple things why this happens:

- Extension are unavailable/busy
- Call forwarding/Do Not Disturb are on.

If you do have call forwarding/Do Not Disturb on, please consult your user's manual for detail instructions since there are several options for call forwarding (Forward All Calls, Forward Busy, Forward N/A, etc.).

Hello Luis what model of phone system are you using?. Is it an IP-PBX system? What exatly do you mean by "I also have a couple phones running directly off other phones" and ."when an outside call comes in that phone that is running off the other one doesnt ring".We could be of help

There are several methods. Phone company provided call forwarding instantly sends calls to a phone number you set on your main phone line, that you turn on with *72 + the destination # and turn off with *73. Or "Call Forwarding No Answer" that transfers the call after several rings to a pre-determined number, all setup by the phone company on your main line. Or, on the Panasonic systems (there are many), you do the same using several code choices, a bit more complicated. Your installer must set the system to allow the system to send calls to an outside line, and you must have more than one line because the destination number is dialed on a different line than the line that's receiving the call. Your Panasonic "Operating Manual" lists these codes and methods with instructions, you'll find them listed in the table of contents under "Call Forwarding" with step by step pictured instructions.

You don't. Panasonic analog system phones have one ring tone. You can change the cadence (single double or triple) ring from outside calls, but not the tone.

Carl

Don't they have Panasonic Engineers where you are? We don't have ISDN here, but we do have things like software revisions, CF off premise, and flags in 990 and 991 that have to be turned on to forward a call to outside numbers. In our features guide, 4.3.13 Call Forwarding -- To Outside Line, there's a Conditions and Programming Guide References that tell us that you need Class of Service changes and Outside-to-Outside Line Call duration time (206 default 10 minutes) 504 CF to outside line and 601 Class of Service programs to change.

Your Mileage(Kilometers) May Vary.

Carl

Which means what? You have a solid red light on the line or you don't have the line at all. A TDA system rings by a process called ICD groups. You can have a phone in an ICD (600 by default) and tell it the number of rings to delay, not ring, or immediate ring, but that means that the line button will flash as the call is coming in. If you don't assign it to a group, it's really stupid and won't do anything but light solid red.

If you have access to installer programming, you assign the extension to the main ICD. If you don't you have to call your Panasonic installer or dealer.

Carl

Hello. Most likely the ring has been turned off. The volume adjustment setting goes from loud to soft to vibrate only and finally to no ring and no vibrate. The volume key is on the outside of the phone on the right hand edge.
Regards, Joe PS - kindly rate my answer as helpful. thank you.

Well, this one is kinda tricky. If the receptionist knows there's no one there, they can use VoiceMail Transfer.

From the phone, the user can set CF Busy or CF Busy/No Answer with the following codes on the intercom:

Do Not Disturb *7101 / Cancel *7100

Call Forwarding (FWD)

– Both Calls *710
– Outside Calls *711
– Intercom Calls *712


2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.

So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.

The last piece of the puzzle is the timing. That's *713 (00-99). Start with 24 (4 rings) and go from there. If it hits the receptionist before the forward takes place, you probably have to adjust the recall timer for call transfer, a system program.

Carl